How to Become a 911 Dispatcher in Sanford, Maine

The Sanford Regional Communications Center answers 911 calls for 18 other cities and towns in York County.  In 2008, this center took over dispatching duties for the York County Emergency Management agency and the Sheriff’s Department.  911 dispatchers in this call center processed over 26,700 emergency 911 calls in 2012.

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In 2007, the whole division received the award of “Communications Office of the Year.”  This was for their work during two events:

  • The Patriot’s Day storm of May 2007
  • Continuing work efforts in a mobile facility after evacuation for an oil spill

Here is step-by-step guide on how to join these award-winning professionals and become a 911 dispatcher in Sanford, Maine:

Consider Education Options
Complete the Sanford Application Process
Undergo Training



Step 1.  Consider Education Options

Although the only formal education requirement for 911 dispatcher jobs in Sanford is a high school diploma or GED, typically a large number of people who apply for 911 dispatcher positions have some post-secondary education.  One way to distinguish yourself is to obtain advanced training in a field related to dispatching.

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Many applicants get an associate’s or bachelor’s degree in an area such as criminal justice, emergency management, public safety, police science, fire science or communications.

Another way to stand out is to get certified for E-911 or emergency medical dispatching (EMD).  The department prefers applicants with such certifications.



Step 2.  Complete the Sanford Application Process

You need to apply when a dispatcher position is available.  Clicking on the link for the position will lead you to an application packet.  Once it has been filled out, you should return it to PUBLIC SAFETY DISPATCHER, c/o Personnel & Human Resources, 919 Main Street, Sanford, ME  04073.

A key step for applying for a 911 operator job in Sanford is to take and pass the ALERT test.  This is a test of writing skills and reading comprehension that ensures you are skilled enough to function in law enforcement.

You will most likely take the exam at the Maine Criminal Justice Academy located in Vassalboro.  You must call 207-877-8000 to make an appointment to take the exam.  Unless the dates conflict with the time your application is due, you will need to include a copy of your test score with your application.

After you have taken this test, you will undergo the following steps as part of your application process:

  • Oral board
  • Background check
  • Interview by the chief

Once you have passed these steps and been offered conditional employment, you will have to pass the following examinations:

  • Polygraph
  • Psychological
  • Physical


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Step 3.  Undergo Training

After you have been given a final job offer, you will start your 911 dispatcher training, This will include learning the following processes:

  • National Crime Information Center data entry
  • Emergency Medical Dispatch
  • Enhanced 911 system operations
  • Maine Telecommuncations and Routing Operations (METRO) system
    • For querying the Maine Department of Motor Vehicles

You will be subject to a probationary period of one year once you start working as a 911 dispatcher.

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