Generated by All in One SEO v4.9.9, this is an llms.txt file, used by LLMs to index the site. # Learn How to Become a 911 Operator Learn How to Become a 911 Dispatcher ## Sitemaps - [XML Sitemap](https://www.911dispatcheredu.org/sitemap.xml): Contains all public & indexable URLs for this website. ## Posts - [Blog](https://www.911dispatcheredu.org/blog/) - This is the blog zone - [Ergonomic Considerations for 911 Dispatchers](https://www.911dispatcheredu.org/2014/01/ergonomic-considerations-for-911-dispatchers/) - The job of a 911 dispatcher involves sitting in a chair for an extended period of time, often with little time to get up and move around. Because of the lack of movement, it is important that 911 dispatchers consider the importance of ergonomics. Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. - [Examining Cell Phone Tracking and the Accuracy of Emergency Dispatching](https://www.911dispatcheredu.org/2014/01/examining-cell-phone-tracking-and-the-accuracy-of-emergency-dispatching/) - Are cellular phones as accurate as they need to be? Many police and emergency dispatchers don’t think so. In fact, many 911 dispatchers are experiencing trouble helping callers, as their cell phones simply do not provide the dispatcher with their accurate location. Unlike landlines, which allow 911 dispatchers to accurately pinpoint the caller’s location, cellphones - [FCC Recommendations for Public Safety Answering Points](https://www.911dispatcheredu.org/2014/02/fcc-recommendations-for-public-safety-answering-points/) - The Public Safety and Homeland Security Bureau, under the general supervision of the Federal Communications Commission (FCC) has published its recommendations for improving the nations’ Public Safety Answering Point (PSAP) call centers. These include: Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal Justice - Police Administrations - [How to Avoid 911 Dispatcher Fatigue](https://www.911dispatcheredu.org/2014/02/how-to-avoid-911-dispatcher-fatigue/) - Turnover among 911 dispatchers is notoriously high. And, although there may be a number of reasons for this, one of the most common reasons for leaving a 911 dispatcher job is fatigue; or, perhaps more accurately, burnout. But if 911 dispatchers are educated to realize the symptoms of 911 dispatcher fatigue and learn how to - [PTSD and the Emergency Dispatcher](https://www.911dispatcheredu.org/2014/03/ptsd-and-the-emergency-dispatcher/) - Post-Traumatic Stress Disorder (PTSD), commonly linked to soldiers in battle or emergency response personnel who experience profound trauma or who witness carnage and death, affects 911 dispatchers, too. Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal Justice - Police Administrations & Operations, and M.S. in Criminal - [The Top 3 Reasons Why it’s Good to Be an Emergency Dispatcher](https://www.911dispatcheredu.org/2014/03/the-top-3-reasons-why-its-good-to-be-an-emergency-dispatcher/) - Emergency dispatching is an exciting career that has grown significantly in the past, few years, with the Bureau of Labor Statistics estimating that this profession will grow 12 percent between 2010 and 2020. Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal Justice - Police Administrations & - [911 Dispatchers and Legal Authority](https://www.911dispatcheredu.org/2014/04/911-dispatchers-and-legal-authority/) - Often times when people call 911, they are in the midst of an immediate crisis. Perhaps an intruder has broken into their home or they have just witnessed a terrible car wreck. People are generally eager to help others who find themselves in a dangerous situation, though the legality of providing such assistance is sadly - [911 Citizens Academy in St. Louis Spearheads Initiative to Educate the Public](https://www.911dispatcheredu.org/2014/04/911-citizens-academy-in-st-louis-spearheads-initiative-to-educate-the-public/) - 911 dispatchers have the enormous responsibility of making sure that distress calls receive the most efficient and accurate responses possible. They are well aware that often times lives hang in the balance, and that any mistakes or errors in judgment that they might make could be the difference between life and death. According to a - [911 Calls from Cell Phones Still Untraceable in Many Areas](https://www.911dispatcheredu.org/2014/05/911-calls-from-cell-phones-still-untraceable-in-many-areas/) - It is often the case in popular movies and television shows that a person in trouble calls 911, and simply leaves the phone off the hook in order to furtively give the 911 dispatcher information about their location. These scenes drawn on a popular conception that 911 dispatch personnel have the ability to quickly trace - [Stop to Thank a 911 Dispatcher](https://www.911dispatcheredu.org/2014/05/stop-to-thank-a-911-dispatcher/) - When people talk about “first responders” they are usually referring to police, firefighters, and paramedics. But so often the first people to respond to an emergency are actually the 911 dispatchers themselves. With the ubiquitous coverage of 911 emergency services across the United States, the vast majority of people immediately dial the number upon witnessing - [Death After Denver 911 Call Leads to Questions and Changes](https://www.911dispatcheredu.org/2014/06/death-after-denver-911-call-leads-to-questions-and-changes/) - On April 14th a Denver woman called 911 and reported that her husband had been using marijuana, was suffering from hallucinations, and asking her to shoot him. The woman was concerned about not only her husband’s safety, and hers, but also the safety of their three young children who were in the house at the - [Portland Man Tells 911 Dispatch that Police are Not Allowed to Respond to Emergency](https://www.911dispatcheredu.org/2014/06/portland-man-tells-911-dispatch-that-police-are-not-allowed-to-respond-to-emergency/) - In a bizarre incident, a co-owner of a restaurant in Portland, Oregon recently told a 911 dispatcher not to send emergency dispatchers after he found an unconscious patron in the restaurant's restroom. The incident began when regulars at the Red & Black Cafe noticed that the bathroom had been occupied for an extended period of - [911 Dispatcher in Hot Water Over Off the Cuff Remarks About Racism](https://www.911dispatcheredu.org/2014/07/911-dispatcher-in-hot-water-over-off-the-cuff-remarks-about-racism/) - An emergency dispatcher was recently suspended as a result of comments he made about Oprah Winfrey while a coworker was taking a call in relation to the death of famed poet Maya Angelou. During the call, which was made by Angelou's caretaker, an emergency dispatcher's voice appears in the background discussing controversial comments that Winfrey - [911 Dispatcher Takes Animal Cruelty Call Seriously](https://www.911dispatcheredu.org/2014/07/911-dispatcher-takes-animal-cruelty-call-seriously/) - A 911 dispatcher in Paterson, New Jersey took a call last month from someone who was concerned about a cat that was believed to be suffering extreme cruelty at the hands of the caller’s neighbors. The dispatcher asked the caller several detailed questions and authorities believe that based on the nature of the dispatcher’s responses - [911 Dispatcher Takes Call About Emergency Involving Her own Son](https://www.911dispatcheredu.org/2014/07/911-dispatcher-takes-call-about-emergency-involving-her-own-son/) - The job of a 911 dispatcher is to field calls from people who are either in some form of anguish or distress themselves or who are witness to someone else’s distress. Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal Justice - Police Administrations & Operations, and - [911 Dispatchers Get a Welcome Upgrade to Their Phone System](https://www.911dispatcheredu.org/2014/08/911-dispatchers-get-a-welcome-upgrade-to-their-phone-system/) - The job of a 911 dispatcher is among the most challenging occupations for several reasons, not the least of which is the pressure for dispatchers to perform their jobs efficiently and accurately. They have the responsibility of taking and relaying information, the accuracy of which is often a matter of life and death, and the - [Scottsdale, Arizona 911 Dispatchers Credited With Saving Three Lives](https://www.911dispatcheredu.org/2014/08/scottsdale-arizona-911-dispatchers-credited-with-saving-three-lives/) - 911 dispatchers occasionally make the news for errors that they make in fielding calls from panicked or even hysterical callers. In a job where time is always a significant consideration and stress levels can often be overwhelming, many dispatchers say that it is easy to make mistakes that can be chalked up to simple human - [911 Dispatcher Helps Father Deliver Baby Over the Phone](https://www.911dispatcheredu.org/2014/09/911-dispatcher-helps-father-deliver-baby-over-the-phone/) - The job of a 911 dispatcher is a challenging one to be sure. But it was made even more so for one dispatcher in Orem, Utah this week when she got a call from a frantic father-to-be whose wife was well into labor and about to give birth. Julie Merrell received the call from Mike - [911 Dispatcher Honored for Saving Young Woman’s Life](https://www.911dispatcheredu.org/2014/10/911-dispatcher-honored-for-saving-young-womans-life/) - Courtney Soffel, a 911 dispatcher in Tooele County, Utah was honored last week for saving a woman’s life during a call she took during the summer of 2012. Josh Hinckley called 911 in June of that year when his wife fell to the floor in horrible pain in the couple’s home. He exclaimed that he - [911 Dispatchers Getting Acclimated to New Text Capability](https://www.911dispatcheredu.org/2014/10/911-dispatchers-getting-acclimated-to-new-text-capability/) - Communities across the United States have been grateful for the privilege of having a 911 emergency response system in place as a convenient way to call for help. But the folks in Roanoke, Virginia now have a new way to reach out to 911 dispatchers in the event of an emergency. Featured Programs: Sponsored School(s) - [Rookie 911 Dispatcher Receives ‘Telecommunicator of the Year’ Honors](https://www.911dispatcheredu.org/2014/11/rookie-911-dispatcher-receives-telecommunicator-of-the-year-honors/) - A 911 Dispatcher in Centerville, Maryland recently became the recipient of the Telecommunicator of the Year Award by the Emergency Number System Board and the Maryland Emergency Number Association. Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal Justice - Police Administrations & Operations, and M.S. in - [Pregnant 911 Dispatcher Helps Caller Deliver Baby Over the Phone](https://www.911dispatcheredu.org/2014/11/pregnant-911-dispatcher-helps-caller-deliver-baby-over-the-phone/) - For 911 dispatchers all over the United States, there is a profound sense of accomplishment and satisfaction in having helped someone in need get the assistance they require. For Luisa Howell, a dispatcher in Austin, Texas, her sense of accomplishment was particularly special after a recent call from a pregnant woman who was about to - [Emergency Dispatcher Helps Father Deliver Daughter](https://www.911dispatcheredu.org/2014/12/emergency-dispatcher-helps-father-deliver-daughter/) - Sarina Jordan of Irvine was expecting her second daughter. Bu with her expected date of delivery being 14 days away, when she began to feel pains she thought it must be a false alarm. However, as the hours ticked by, the pain increased and at 10.30 a.m. she called her husband who rushed home from - [911 Dispatcher in Seattle Discourages Crime Victims From Pursuing Suspects](https://www.911dispatcheredu.org/2014/12/911-dispatcher-in-seattle-discourages-crime-victims-from-pursuing-suspects/) - Sometimes people take the law into their own hands but that is something that law enforcement officers and emergency dispatchers never encourage. For one 911 dispatcher in Seattle, discouraging a family from trying to apprehend a car full of suspected thieves became the focus of a recent call. Thieves smashed the family’s car window as - [Salt Lake County 911 Dispatchers Learn the Ins and Outs of Snowy Backcountry Rescues](https://www.911dispatcheredu.org/2014/12/salt-lake-county-911-dispatchers-learn-the-ins-and-outs-of-snowy-backcountry-rescues/) - 911 Dispatchers in Salt Lake County, Utah recently were given a firsthand look at the difficulties associated with taking calls from hikers and skiers who get lost or stranded in the area’s snow covered mountains. Travis Skinner, supervisor of Salt Lake County Search and Rescue and a sergeant for the Unified Police Department, served as - [Negotiations for 911 Dispatchers Union Contract in Modesto County to Wait Until January](https://www.911dispatcheredu.org/2015/01/negotiations-for-911-dispatchers-union-contract-in-modesto-county-to-wait-until-january/) - Negotiations on a new labor contract that has been on the table for the last several months between Modesto (Calif.) County and its 911 dispatcher’s union have been put on hold until January per an agreement between the two sides. The postponement was proposed and accepted by both the county and the union because both - [Miami Beach 911 Dispatchers ‘Are the Christmas Spirit’ for Many Citizens During the Holidays](https://www.911dispatcheredu.org/2015/01/miami-beach-911-dispatchers-are-the-christmas-spirit-for-many-citizens-during-the-holidays/) - South Florida has a lot to be proud of when it comes to its law enforcement personnel and first responders. Like most other places around the country, those in the Miami area carry out their jobs with excellence and dedication and often without much thanks beyond the colleagues within their own departments. But for the - [911 Dispatcher Uses Facebook to Locate Injured Hiker](https://www.911dispatcheredu.org/2015/02/911-dispatcher-uses-facebook-to-locate-injured-hiker/) - A dispatcher trainee from California recently put her knowledge of social media to good use when she helped locate a critically injured hiker. The 911 office in Sacramento received a call from 11 year old Jake, who had gone on a hiking trip with his father Ryan Pritchard. He told the dispatchers that his dad - [A 911 Dispatcher Demonstrates the Importance of Remaining Calm in Stressful Situations](https://www.911dispatcheredu.org/2015/03/a-911-dispatcher-demonstrates-the-importance-of-remaining-calm-in-stressful-situations/) - In moments of stressful situations and traumatic experiences, it’s a natural human reaction to become frantic and panic. Research has shown, however, that remaining calm is a key component of a successful outcome since the brain is more capable of reacting and making intelligent, well-thought decisions. Featured Programs: Sponsored School(s) Southern New Hampshire University Featured - [Over-the-Phone Delivery by Tazewell County 911 Dispatcher](https://www.911dispatcheredu.org/2015/03/over-the-phone-delivery-by-tazewell-county-911-dispatcher/) - Special delivery in Tazewell, Virginia. A 911 dispatcher helped deliver a baby over the phone after receiving a call for help from a soon-to-be dad. Brian Fox, 911 dispatcher, received a call from North Tazewell resident Daniel McDougle stating that his wife, Devin McDougle was experiencing labor pains. The entire call only lasted about 20 - [911 Dispatcher Helped Save Baby’s Life Says “It Justifies my Existence Here at the 911 Center”](https://www.911dispatcheredu.org/2015/04/911-dispatcher-helped-save-babys-life-says-it-justifies-my-existence-here-at-the-911-center/) - Since 911 dispatchers get such a large variety of calls, they never know what to expect. Fortunately, these professionals are highly trained to handle virtually every type of crisis imaginable that may unfold in real time over the phone. Lackawanna County emergency dispatcher Dane Sorensen took a 911 call that he will never forget. A - [Award-Winning 911 Dispatcher Uses Exercise to Unwind after a Day’s Work](https://www.911dispatcheredu.org/2015/05/award-winning-911-dispatcher-uses-exercise-to-unwind-after-a-days-work/) - Emergency dispatch is a high-stress job that’s certainly not for everybody, but some manage to thrive under the pressure of working in an emergency dispatch center, making a decades-long career out of it. One such dispatcher is Celestine Stanford of the Philadelphia Police Department. In April 2015, her department informed her that she was being - [Texting is Revolutionizing 911 Systems in the US](https://www.911dispatcheredu.org/2015/05/texting-is-revolutionizing-911-systems-in-the-us/) - While the country’s 911 systems have been highly successful for more than 40 years, changes in technology are making current systems obsolete. Designed around outdated phone technology, some current 911 systems cannot handle the text, images, video, and data that people frequently use in their current communications. Featured Programs: Sponsored School(s) Southern New Hampshire University - [Colorado 911 Dispatchers Trace Call of Man Threatening to Kill His Wife](https://www.911dispatcheredu.org/2015/06/colorado-911-dispatchers-trace-call-of-man-threatening-to-kill-his-wife/) - 911 dispatchers get all manner of stressful calls, but rarely do they get a person calling who is about to commit a crime. A 911 dispatcher in Longmont, Colorado received a chilling call near midnight on Saturday, May 30, 2015. A man responded to the dispatcher’s question of why he called by saying “I’m going - [West Virginia 911 Dispatcher Meets the Baby she Delivered During a Call](https://www.911dispatcheredu.org/2015/06/west-virginia-911-dispatcher-meets-the-baby-she-delivered-during-a-call/) - While 911 dispatchers have their share of stressful, high-pressure calls that don’t end up having positive outcomes, sometimes they have the chance to help save a life – or even bring a new life into the world. 911 dispatcher, Debra Sutler of Kanawha County, West Virginia, found this to be the case when she talked - [911 Dispatchers Work Round the Clock to Help People Displaced by Train Wreck and Ensuing Fire](https://www.911dispatcheredu.org/2015/07/911-dispatchers-work-round-the-clock-to-help-people-displaced-by-train-wreck-and-ensuing-fire/) - At least 5,000 people were evacuated from their homes in Blount County, Tennessee, after a train car carrying a flammable hazardous chemical derailed and caught fire. The car carried Acrylonitrile—a chemical used in the manufacturer of plastics such as acrylic fibers. Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, - [911 Call Alerts Officials to a Plane Crash in Alaska](https://www.911dispatcheredu.org/2015/07/911-call-alerts-officials-to-a-plane-crash-in-alaska/) - What should have been a 15-minute plane ride from Juneau to Hoonah, Alaska ended in tragedy on July 17, 2015 when the commercial Wings of Alaska commuter plane went down en route to its destination. Officials in Juneau became aware of a plane crash when one of the survivors called 911. The name of the - [Pennsylvania 911 Dispatcher Keeps Woman Calm While a Suspected Killer is at Her Door](https://www.911dispatcheredu.org/2015/08/pennsylvania-911-dispatcher-keeps-woman-calm-while-a-suspected-killer-is-at-her-door/) - When a woman in Rayburn answered a knock at her door at 7:30 AM, she had no idea that an escaped inmate was on the other side of it. Even worse, the man was thought to have murdered a woman after his escape. Fortunately, the woman recognized Robert Crissman from his picture on the news, - [Michigan Woman Surprises 911 Dispatcher a Year After He Saved Her Life](https://www.911dispatcheredu.org/2015/08/michigan-woman-surprises-911-dispatcher-a-year-after-he-saved-her-life/) - On August 13, 2014, Robert Grams found his wife in cardiac arrest after hearing a strange thud. The Ypsilanti man immediately called 911 and spoke with Timothy Wilson—a Huron Valley Ambulance dispatcher. With the help of Wilson’s step-by-step CPR instructions, Grams was able to save his wife. Featured Programs: Sponsored School(s) Southern New Hampshire University - [A Single Bedbug Wreaks Havoc at Allegheny County’s 911 Dispatch Center](https://www.911dispatcheredu.org/2015/08/a-single-bedbug-wreaks-havoc-at-allegheny-countys-911-dispatch-center/) - Call center officials moved Allegheny County’s 911 dispatchers to new quarters after one of them found a bedbug at the county’s call center in Pittsburgh. The dispatcher discovered the insect on Friday, August 14, 2015, and the county paid a pest control company $12,000 to set 140 traps over the weekend. They did not discover - [NAEMD Medical Protocols Help 911 Dispatchers Save Lives](https://www.911dispatcheredu.org/2015/09/naemd-medical-protocols-help-911-dispatchers-save-lives/) - In the early days of emergency medical dispatching, 911 dispatchers did not have access to standardized medical protocols and had to make snap decisions to provide medical advice on the spot. This subjective process led to errors and major legal disasters when the advice was not correct. Now, many dispatch centers belong to the National - [Virginia Residents who Plan on Using Explosive Targets are Urged to Call 911 First](https://www.911dispatcheredu.org/2015/10/virginia-residents-who-plan-on-using-explosive-targets-are-urged-to-call-911-first/) - Loud explosions at random times have been frightening residents in the town of Middlebrook, Virginia. Local resident Lynn Norley described to the News Leader how she started hearing the sounds on her farm in the early afternoon and evening. She said that her family thought it was dynamite or something, and that they could feel - [911 Dispatcher Fields Call from a Man Who Tried to Drown his Own Children](https://www.911dispatcheredu.org/2015/10/911-dispatcher-fields-call-from-a-man-who-tried-to-drown-his-own-children/) - A 911 dispatcher in North Carolina got a call from a highly distraught man on September 20, 2015 rambling about drowning his own children. Alan Lassiter had apparently picked the site at random and did not know where he was. He asked the dispatcher to find him by GPS. Then he delivered the chilling message - [Colorado 911 Caller Made Death Threats Against Law Enforcement Officers](https://www.911dispatcheredu.org/2015/10/colorado-911-caller-made-death-threats-against-law-enforcement-officers/) - A 911 dispatcher in Aurora, Colorado got a chilling call in early September. A man said “we are about to start striking fear shooting down all cops that we see by their selves.” He went on to also threaten the sheriff’s department and concluded the call by saying “Let us catch you by yourself and - [Dispatcher Teaches Life Saving CPR Over the Phone](https://www.911dispatcheredu.org/2015/11/dispatcher-teaches-life-saving-cpr-over-the-phone/) - The primary job of an emergency dispatcher is to quickly and efficiently direct responders to the scene of a crisis. Alongside this, many dispatchers stay on the line to help keep callers calm until a responder is able to arrive and properly assess the situation. However, in all emergencies, time is of the essence, and - [Iowa Community Rallies In Support of Cancer Stricken 911 Dispatcher](https://www.911dispatcheredu.org/2015/12/iowa-community-rallies-in-support-of-cancer-stricken-911-dispatcher/) - Mariah Graham, a 911 dispatcher in Council Bluffs, Iowa and for the whole of Pottawatomie County, lost her husband earlier this year to cancer. That is a traumatic experience by anyone's standards, however, even more tragic news quickly followed. Graham herself was diagnosed with cancer of the lungs that had spread into her bones. Fighting - [911 Dispatcher’s Keen Instincts Identified the Real Purpose of Pizza Delivery Order](https://www.911dispatcheredu.org/2015/12/911-dispatchers-keen-instincts-identified-the-real-purpose-of-pizza-delivery-order/) - 911 dispatchers all across the nations have their fair share of unbelievable stories. This incident happened a little while ago but was just recently brought to light. Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal Justice - Police Administrations & Operations, and M.S. in Criminal Justice - [Michigan Dispatcher Instructs Panicked Woman After Alleged Self-Defense Shooting](https://www.911dispatcheredu.org/2016/02/michigan-dispatcher-instructs-panicked-woman-after-alleged-self-defense-shooting/) - Most 911 calls do not have a traditional happy ending. An unidentified emergency dispatcher in Belding, Michigan learned that firsthand when she received a call from a distressed 21-year-old woman this week. “He hit me, and I shot him. Oh my God,” said the woman, barely able to hold herself together as she sat by - [Sleeping Dallas Dispatcher Shocks Public as Underfunded Operators Call for Relief](https://www.911dispatcheredu.org/2016/02/sleeping-dallas-dispatcher-shocks-public-as-underfunded-operators-call-for-relief/) - Everyone deals with work related stress, but some jobs take things to a different level. 911 dispatchers have to deal with traumatic situations on a regular basis, and most have to quickly transition from one to another without skipping a beat. Lives are depending on them dispatching the appropriate response as quickly as possible. Featured - [911 Dispatcher Suffers the Consequences of Poor Judgment in Privacy Breach](https://www.911dispatcheredu.org/2016/04/911-dispatcher-suffers-the-consequences-of-poor-judgment-in-privacy-breach/) - 911 dispatchers in Catoosa County, Georgia recently learned first-hand the consequence of violating the privacy rights of its callers. On December 23, 2015 county resident Ron Darnell called 911 seeking immediate attention after a blood clot broke apart in his body causing an embarrassing yet life-threatening medical crisis. Featured Programs: Sponsored School(s) Southern New Hampshire - [911 Dispatchers Answer Questions In Reddit “Ask Me Anythings”](https://www.911dispatcheredu.org/2016/05/911-dispatchers-answer-questions-in-reddit-ask-me-anythings/) - Millions of people visit the social networking site Reddit on a daily basis, and many times, individuals will host AMAs or Ask Me Anything sessions, allowing people to ask questions to people about their occupation, hobby, or personal life. Over the past few years, a number of 911 dispatchers have hosted AMAs and answered questions - [San Diego Mayor Pledges to Revamp 911 Call Center Structure](https://www.911dispatcheredu.org/2016/07/san-diego-mayor-pledges-to-revamp-911-call-center-structure/) - According to the San Diego County Sheriff’s Department, the city’s Communication Center has Emergency Services Dispatchers on staff working all hours of the day, year round. On average these dispatchers answer 1,980 calls requesting law enforcement assistance every day, over 40% of which are 911-specific. In 2015 alone, dispatchers responded to 323,951 911 calls. But - [911 Dispatcher Receives False Report from Caller on Ambien](https://www.911dispatcheredu.org/2016/07/911-dispatcher-receives-false-report-from-caller-on-ambien/) - Ever since the Federal Drug Administration approved Ambien as a prescription sleep aid in 1992, users have reported some unusual side effects. The FDA has even issued warnings to this effect stating, “After taking Ambien, you may get up out of bed while not being fully awake and do an activity that you do not - [Dyersburg Woman Receives 911 Medal of Honor](https://www.911dispatcheredu.org/2016/08/dyersburg-woman-receives-911-medal-of-honor/) - Tiffany DeSpain, a dispatcher for Dyersburg 911 was recently awarded the prestigious 911 Medal of Honor for her part in saving a life. She is only the second dispatcher to receive the award. DeSpain had been a dispatcher for almost six years when a call came in from a wireless phone. Despite being unable to - [911 Dispatcher Takes Action to Help Elderly Resident](https://www.911dispatcheredu.org/2016/09/911-dispatcher-takes-action-to-help-elderly-resident/) - A Hartford 911 dispatcher took her duties to the next level when she received a call from an 86-year-old local resident. Francis Royer called 911 when she experienced what she considered an emergency. “I just wanted to know if someone could take my garbage out,” she said. “I’m 86 years old, I’m handicapped and I - [APCO Fights for Occupational Reclassification for 9-11 Dispatchers](https://www.911dispatcheredu.org/2016/10/apco-fights-for-occupational-reclassification-for-9-11-dispatchers/) - 9-11 dispatchers have long been considered clerical workers, but one group launched an initiative in July to change that perception. The Association of Public Safety Communications Officials (APCO) is proposing a change to the occupational classification for 9-11 dispatchers. The initiative calls for the dispatchers to be referred to as “Public Safety Telecommunicators” instead of - [Minneapolis Man Credits 911 Operator with Saving His Wife’s Life](https://www.911dispatcheredu.org/2016/11/minneapolis-man-credits-911-operator-with-saving-his-wifes-life/) - A Minneapolis 911 Operator is being hailed as a hero after giving life-saving instructions to a man whose wife was unresponsive when he tried to wake her after her loud snoring. Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal Justice - Police Administrations & Operations, and - [Community Paramedics Provide Healthcare Options to 911 Frequent Fliers](https://www.911dispatcheredu.org/2016/12/community-paramedics-provide-healthcare-options-to-911-frequent-fliers/) - The 911 model in the US evolved to provide emergency care to those in need who are subsequently transported to a hospital. However, many people who do not have adequate primary care options end up calling 911 on a regular basis. Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, - [Smartphones and Smartwatches Improves Call Tracking Capabilities for 911 Operators](https://www.911dispatcheredu.org/2017/01/smartphones-and-smartwatches-improves-call-tracking-capabilities-for-911-operators/) - Smartphones and smartwatches have now been incorporated into 911 calls in some cities. This technology was recently tested by the Defenders, an investigative team at KSAT Channel 12 in San Antonio, Texas. Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal Justice - Police Administrations & Operations, - [Idaho Law Enforcement Officials Push for Standardized Training for 911 Dispatchers](https://www.911dispatcheredu.org/2017/02/idaho-law-enforcement-officials-push-for-standardized-training-for-911-dispatchers/) - Law enforcement officials in Idaho are pushing for a new legislation proposal which would standardize training for 911 dispatchers statewide. As it is now, emergency dispatchers in Idaho receive on-the-job training through their local agency, but they’re not required to have any real curriculum-based formal training. Featured Programs: Sponsored School(s) Southern New Hampshire University Featured - [Dispatchers Struggled to Manage Overwhelmed Resources In California Wildfires](https://www.911dispatcheredu.org/2017/10/dispatchers-struggled-to-manage-overwhelmed-resources-in-california-wildfires/) - When people think about 911 dispatchers, they usually think about people with headsets sitting in a high-tech command center, surrounded by blinking lights and big computer screens, calmly and cooly coordinating between callers and emergency responders, then moving on to the next emergency. But there are other sorts of incidents, those that don’t go away - [Five Times Dispatchers Faced Active School Shootings](https://www.911dispatcheredu.org/2018/06/five-times-dispatchers-faced-active-school-shootings/) - It’s the call you pray you never get: “Someone’s shooting up the school...” … the actual words spoken to a 911 operator during the recent Parkland, Florida school shooting. But as the frightening phenomenon becomes all too common, it’s a call every 911 operator needs to be prepared for. Featured Programs: Sponsored School(s) Southern New ## Pages - [Home](https://www.911dispatcheredu.org/) - What is 911 and What is a 911 Dispatcher? - 911 is the national number in the United States to dial when emergency help is needed, and 911 dispatchers are the people who take those calls and send fire, police, or ambulance services where needed. Dispatchers are specially trained in crisis communication skills to stay - [Online Degrees](https://www.911dispatcheredu.org/online-degrees/) - Meta Description: Compare training, certification, and degree options for 911 dispatcher and public safety telecommunicator career goals. Understand program types, state variation, and what to verify before requesting school information. - [Top 911 Dispatch Centers of [xyz_school_year]](https://www.911dispatcheredu.org/top-911-dispatch-centers-of-2015/) - Our Pick for the Top Ten 911 Call Centers in the US for 2026 Every man, woman and child in the United States and Canada will dial 911 at least twice in their lifetime on average. Whether faced with a large-scale emergency situation in the wake of a natural disaster or simply reporting a property - [Florida](https://www.911dispatcheredu.org/florida/) - Florida is home to the third-highest number of 911 dispatcher jobs in the country, with a total of 5,800 emergency dispatchers working throughout the state. In its most recent employment report, the US Department of Labor's Bureau of Labor Statistics projects that 911 dispatcher jobs will grow by a full 9% in the ten-year period - [About Us](https://www.911dispatcheredu.org/about-us/) - To get in contact with us for updates or anything else, please email here: info@911dispatcheredu.org. What We Offer When people in dire situations reach out for emergency services, 911 dispatchers are there to field their call. 9-11 dispatchers serve as emergency communications specialists and form the vital connection between emergency response teams and the distressed callers - [Privacy Policy](https://www.911dispatcheredu.org/privacy-policy/) - [Contact Us](https://www.911dispatcheredu.org/contact-us/) - 911DispatcherEDU.org is an independent education resource that is in no way affiliated with law enforcement or emergency response services. Please contact the proper authorities with any issues related to law enforcement or emergency services. - [Careers](https://www.911dispatcheredu.org/careers/) - Within the United States, there are now more than 6,000 primary and secondary public safety answering points (PSAPs), all of which are staffed by professionals who are highly trained and skilled in emergency communications. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal Justice - [Schools](https://www.911dispatcheredu.org/schools/) - Training and education are an integral part of any 911 dispatcher job. These professionals must be able to effectively gather information and fully assess an emergency situation, then dispatch emergency medical, fire or law enforcement personnel as needed while offering pre-arrival instructions, which may include life-saving medical instructions. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) - [Salaries](https://www.911dispatcheredu.org/salaries/) - 911 dispatchers serve as the critical link between people in distress and the emergency services they need at a moment’s notice to protect life and property. From small towns to major cities, both first responders and the community at large rely on skilled 911 dispatchers with the training to remain calm under pressure and skillfully - [Alabama Salary](https://www.911dispatcheredu.org/alabama/alabama-salary/) - According to the Alabama Department of Labor, the state’s ranks of 911 dispatchers are due to expand at the rate of about 6.1 percent between 2016 and 2026, resulting in about 220 openings per year. The Bureau of Labor Statistics already ranks the state as number one in overall concentration of dispatcher positions nationwide. FIND - [Alaska Salary](https://www.911dispatcheredu.org/alaska/alaska-salary/) - Alaska comes in second on the list of top paying states for dispatchers in the United States for 2018. With a top ten percent salary range of nearly $90,000 ($43,20/hr) a year and a median of $57,120 ($27.46/hr) according to Bureau of Labor Statistics numbers, it maybe isn’t a big surprise that few dispatchers in - [Alabama](https://www.911dispatcheredu.org/alabama/) - Alabama has a crime rate higher than the national average for violent crimes including murder. This has helped earn the state a rank of 35 on the U.S. Crime Index. Interestingly, the nation’s first 9-1-1 call was placed in Alabama when the universal emergency services number was introduced in 1968. In the ensuing years, Alabama’s - [Alaska](https://www.911dispatcheredu.org/alaska/) - Emergency personnel in Alaska can face long travel times to reach victims, often in adverse weather conditions and in near perpetual darkness. The state of Alaska ranks 40th on country’s crime index, with higher than average levels of violent crimes including rape and assault per capita. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New - [Arizona](https://www.911dispatcheredu.org/arizona/) - Arizona has a crime rate that is higher than the national average – especially when it comes to violent crime and property crime such as murder, rape, burglary and theft. This lands Arizona at number 38 on the country’s crime index. Crime problems in Arizona also include a high number of kidnappings, drug smuggling, and - [Arkansas](https://www.911dispatcheredu.org/arkansas/) - The crime rate in Arkansas has seen a steady increase over the last several years. In 2010 the violent crime rate in the state was more than ten percent higher than the national average while the property crime rate was nearly twenty-five percent higher. The population in Arkansas in 2013 is just over 2,900,000 with - [Minnesota](https://www.911dispatcheredu.org/minnesota/) - In Minnesota, the rate of murders, robberies, and burglaries are all significantly lower than the national average. The authorities in Minnesota know that having a strong police presence, as well as strong response to emergencies, is essential in maintaining a tranquil environment for its citizens. For this reason authorities in Minnesota are often on the - [Missouri](https://www.911dispatcheredu.org/missouri/) - The crime in Missouri is higher than the national average, with the state seeing a higher rate of murders, robberies, and burglaries than the average for the nation. Missouri also experiences a higher than average number of emergency situations caused by natural disasters such as tornados and flood activity. These risk factors combine to cause - [Mississippi](https://www.911dispatcheredu.org/mississippi/) - Mississippi has a crime that is lower than that of the nation as a whole. But this statistic does not tell the whole story. Mississippi has a lower rate of robberies and assaults than the average for the U.S., but has a significantly higher rate of murder and burglary. Law enforcement in Mississippi relies on - [Montana](https://www.911dispatcheredu.org/montana/) - Montana sees a lower rate of murders, robberies, burglaries, and assaults than the national average, but surprisingly sees a much higher rate of sexual assaults. In 2011 alone there were over 5600 DUI convictions in the state, and 38 percent of all traffic deaths came as a result of DUI. Taking these facts into account - [Nebraska](https://www.911dispatcheredu.org/nebraska/) - Nebraska has an overall crime rate that is lower than the national average, though the state does have a higher rate of sexual assault and theft. Experiencing significant weather related hazards annually including an average of over two feet of snow per year in most parts of the state means traffic accidents are commonplace in - [Nevada](https://www.911dispatcheredu.org/nevada/) - Nevada has a crime rate that is significantly higher than the average for the country. This includes higher than average rates of murder, rape, and robbery. Though Nevada has been fighting against drunk driving, the state continues to see a rate of 2.6 alcohol related fatalities per 100,000 residents. 9-1-1 operators in Nevada can expect - [South Dakota](https://www.911dispatcheredu.org/south-dakota/) - It is often overlooked by the public that 911 dispatchers can themselves be considered first responders. Providing instructions on how to open the airway of a choking child or staying on the line with someone in crisis can mean the difference between life and death until appropriate emergency services arrive. FIND SCHOOLSSponsored Content Featured Programs: - [Texas](https://www.911dispatcheredu.org/texas/) - Not only do 911 operators in Texas dispatch police, fire fighters, and medical personnel during regional emergencies, they also serve as coordinators in Emergency Operations Centers between federal, state, and local forces. 911 dispatch jobs in Texas are held by qualified staff who have undergone an extensive education process on their way to becoming competent - [Tennessee](https://www.911dispatcheredu.org/tennessee/) - 911 dispatcher jobs in Tennessee can be stressful, challenging, demanding and rewarding. Emergency dispatch is considered an essential service, so dispatchers must be willing to work at any time and in any condition or disaster. Employees across the state are highly trained call takers with varying specializations ranging from medical training to psychological profiling. FIND - [California](https://www.911dispatcheredu.org/california/) - Every day across California, 6,420 professional 911 dispatchers work to ensure emergency situations are dealt with in a timely and skillful manner. In many of the larger metro areas in the state, 911 dispatch services are divided, with police departments on one side and fire and emergency medical service departments on the other. Outside of California's - [Colorado](https://www.911dispatcheredu.org/colorado/) - Whether responding to calls about torrential rain and mudslides, wildfires, or crimes in progress, Colorado 911 dispatchers are responsible for allocating emergency resources when needed. Deemed essential services, emergency operators must report for duty as assigned no matter the outside environmental conditions. The 911 dispatcher job description specifies that candidates must be able to work - [District of Columbia](https://www.911dispatcheredu.org/district-of-columbia/) - 911 dispatchers in Washington, DC handle the calls for police assistance in a city with one of the highest crime rates in the country. Last year Washington's murder rate ranked eighth in the nation for cities with a population above half a million. In addition to fielding calls about crime, the DC 911 dispatcher job - [Idaho](https://www.911dispatcheredu.org/idaho/) - Often times emergency communications personnel make all the difference when it comes to the survival of an accident or crime victim. According to the employment projections from the state's Department of Labor, the number of 911 dispatcher jobs in Idaho will grow by 13.9 percent during the decade leading up to 2020. FIND SCHOOLSSponsored Content - [Illinois](https://www.911dispatcheredu.org/illinois/) - Illinois employs more than 3,460 emergency dispatchers statewide, who last year earned an average salary of $45,590- a relatively high wage for the position's initial level of required training which reflects the high level accompanying responsibility. 911 dispatcher jobs in Illinois are projected to increase through the year 2020, according to a recent report released - [North Carolina](https://www.911dispatcheredu.org/north-carolina/) - The North Carolina 911 Board, which was enacted in August 2007, is charged with overseeing the State’s 911 emergency services. The 911 Board is also responsible for developing and updating the 911 State Plan and establishing policies and procedures regarding advisory services and training for the state’s Public Safety Answering Points (PSAPs),which stretch from Durham - [North Dakota](https://www.911dispatcheredu.org/north-dakota/) - North Dakota’s Emergency Services Communications Coordinating Committee oversees North Dakota’s 23 public safety answering points (PSAPs); one of which is located in South Dakota (Sioux City is dispatched in South Dakota). Although the PSAPs consist of 23 separate systems, the Coordinating Committee ensures that they operate as a single system with 23 points of contact. - [New Hampshire](https://www.911dispatcheredu.org/new-hampshire/) - New Hampshire’s Public Safety Answering Point in Concord, the epicenter off the state’s 911 emergency communications, receives about 2,000 telephone calls each day. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal Justice - Police Administrations & Operations, and M.S. in Criminal Justice Request - [New Jersey](https://www.911dispatcheredu.org/new-jersey/) - New Jersey’s Office of Information Technology, Office of Emergency Telecommunications Services, oversees the state’s extensive and decentralized network of 911 emergency communication services, which includes more than 300 Public Safety Answering Points (PSAPs) and Public Safety Dispatch Points (PSDPs). FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal - [New Mexico](https://www.911dispatcheredu.org/new-mexico/) - New Mexico is home to 2.1 million residents who reside throughout the state’s 33 counties. Aside from the urban areas along the Rio Grande corridor, this state is sparsely populated with several Native American tribes. Despite the challenges of having large, unpopulated areas, as well as rural areas that do not even have telephone service, - [New York](https://www.911dispatcheredu.org/new-york/) - The New York State 911 Board is charged with assisting local government, service suppliers, wireless telephone suppliers, and appropriate state agencies by: Facilitating the routing of wireless 911 emergency calls Developing minimum standards for public safety answering points Promoting the exchange of information and the use of best practices among the public safety answering point - [Ohio](https://www.911dispatcheredu.org/ohio/) - The Ohio 911 Council and Advisory Board, under the Public Utility Commission of Ohio, consists of 7 members, including the Ohio 911 coordinator, who are responsible for overseeing Ohio’s Enhanced Emergency 911 Service. The 911 systems in Ohio are implemented on a county-by-county basis, with the Council approving each county’s plan for establishing an enhanced - [Oklahoma](https://www.911dispatcheredu.org/oklahoma/) - Oklahoma’s Statewide 911 Advisory Board is responsible for overseeing the development and operations of the 911 emergency systems within the State of Oklahoma. The purpose and goals of the Board include: FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal Justice - Police Administrations - [Oregon](https://www.911dispatcheredu.org/oregon/) - Oregon’s 911 Program was established in 1981 with the primary goal of supporting the continual, uninterrupted operation of the state’s enhanced 911 System through effective coordination and management of the many emergency dispatch centers located throughout the state. The 911 Program provides consultation and support for all of the individual emergency dispatch centers, known as Public Safety Answering Points - [Pennsylvania](https://www.911dispatcheredu.org/pennsylvania/) - The Pennsylvania Emergency Management Agency maintains an E-911 telecommunication system that is designed to provide emergency services to the citizens and visitors within the state, from Allentown to Erie. In addition to maintaining a recognized 911 system and integrated wireless 911 system, PEMA serves as the oversight for the technical, planning financial, and training services - [Utah](https://www.911dispatcheredu.org/utah/) - Each emergency communications center in Utah has its own hiring requirements, but regardless of the agency all 911 dispatchers must be professional, well-trained, and technologically competent. Some of the largest employers of 911 dispatchers across the state include: FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, - [Virginia](https://www.911dispatcheredu.org/virginia/) - Virginia's 911 dispatchers are often the first to react to an emergency, and must make split-second decisions that can mean the difference between life and death. The recognized responsibility and the challenging level of this type of work is one of the reasons the average salary for 911dispatcher jobs in Virginia is relatively high among - [Vermont](https://www.911dispatcheredu.org/vermont/) - Vermont 911 dispatchers provide their life-saving services on a daily basis throughout the state. Because of the high level of responsibility and skill that goes into such jobs, those learning about how to become 911 operators in Vermont should expect to meet education and training requirements. Employment projections point to continued growth for 911 dispatcher - [Wyoming](https://www.911dispatcheredu.org/wyoming/) - 911 operator training in Wyoming covers a wide range of topics from medical emergencies and vehicle accidents, to forest fires and active shooters. Learning how to become a 911 dispatcher in Wyoming means being faced with making life and death decisions on a daily basis. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire - [Washington](https://www.911dispatcheredu.org/washington/) - In 2018, 911 dispatchers in Washington earned an average of $56,900 according to data published by the Employment Security Department of Washington State - a salary considerably higher than the national average for this profession. The generous salaries that Washington’s dedicated 911 dispatchers earn are a reflection of their value to the communities they serve. FIND SCHOOLSSponsored - [Wisconsin](https://www.911dispatcheredu.org/wisconsin/) - Last year Wisconsin's 1,460 emergency dispatchers earned one of the highest average salaries in the state for jobs requiring a similar skill level. St $42,400, this higher-than-average salary reflects the responsibility and training dispatchers must demonstrate in their everyday work. Demonstrating openness to training, or earning national certification, are two ways candidates can distinguish themselves - [West Virginia](https://www.911dispatcheredu.org/west-virginia/) - The requirements for 911 dispatcher jobs in West Virginia vary from agency to agency, although all dispatchers are highly trained. Last year there were 990 professional 911 call receivers working across the state, with concentrations in large dispatch centers such as: FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. - [Arizona Salary](https://www.911dispatcheredu.org/arizona/arizona-salary/) - Arizona has gotten to be a much safer state recently, and the state’s 1,400 dispatchers have been a part of that process. Making a median salary of $38,630 ($18.57/hr) in 2018 according to the Bureau of Labor Statistics, their ranks are projected to grow by a healthy 8.8 percent by 2026 according to the state - [Arkansas Salary](https://www.911dispatcheredu.org/arkansas/arkansas-salary/) - According to the Arkansas Department of Workforce Services, Labor Market Information Section, dispatching jobs across the state are due to increase by 12.3 percent between 2016 and 2026. That’s better than the national average and will result in around 110 positions opening up each year. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University - [California Salary](https://www.911dispatcheredu.org/california/california-salary/) - California is the big-time for 911 operators and dispatchers. The Bureau of Labor Statistics ranks it first in the nation for pay for dispatchers, with an annual median of $65,120 ($31.31/hr) that can rise as high as $94,830 ($45.59) among the top ten percent. In fact, 8 out of the 10 top paying metro areas - [Colorado Salary](https://www.911dispatcheredu.org/colorado/colorado-salary/) - Colorado’s Department of Labor and Employment forecasts a 4.5 percent increase in 911 operator jobs by 2026, leading to around 170 openings each year when combined with normal changes in the workforce. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal Justice - Police - [District of Columbia Salary](https://www.911dispatcheredu.org/district-of-columbia/district-of-columbia-salary/) - Despite having a huge presence on the world stage, Washington is a small town. Although it has unique demands for dispatchers, they are fairly static—the District Department of Employment Services doesn’t foresee any change in employment numbers between now and 2026, and estimates that only around 10 job openings per year will be available. FIND - [Florida Salary](https://www.911dispatcheredu.org/florida/florida-salary/) - 911 operator jobs in Florida are booming along with the state’s population. Florida already ranks third highest in the country when it comes to the employment level for 911 operators, and the Florida Department of Economic Opportunity forecasts a 14.4 percent increase over the 10-year period between 2016 and 2026, nearly twice the national rate. - [Idaho Salary](https://www.911dispatcheredu.org/idaho/idaho-salary/) - Working in a state dominated by mountains, Idaho dispatchers face unusual challenges—the southern half of Shoshone county has no direct road connections to the county seat in the north, and is patrolled by a single deputy, for instance. But dispatchers here are able to turn to high tech solutions such as microwave repeater stations that - [Illinois Salary](https://www.911dispatcheredu.org/illinois/illinois-salary/) - Illinois’ Department of Employment Security predicts only a 5 percent increase in the number of dispatcher jobs throughout the state between 2016 and 2026, but don’t let that discourage you… it amounts to 380 openings a year, through a combination of new positions and turnover for current posts. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) - [Connecticut](https://www.911dispatcheredu.org/connecticut/) - Learning how to become a 911 dispatcher in Connecticut will soon require more technology-based job training, as the Connecticut Division of Statewide Emergency Telecommunications (DSET) recently awarded Southern New England Telephone a contract for a Next Generation 911 System (NG9-1-1). The implementation of this system, which will be completed by 2015, will replace Connecticut's current - [Delaware](https://www.911dispatcheredu.org/delaware/) - In Delaware, 911 dispatchers are referred to as Telecommunications Specialists. The Delaware State Police is in charge of the state’s three 911 Public Safety Answering Points and its Headquarters Communications Center. Three divisions, Recom (New Castle County) Kentcom (Kent County) and Suscom (Sussex County) plus HQ make up the Communications Section of the Delaware State - [Georgia](https://www.911dispatcheredu.org/georgia/) - The Georgia Department of Labor reports that the number of jobs for police, fire and emergency dispatchers statewide are expected to increase by 8.7 percent between 2010 and 2020, with an estimated average of 100 job openings each year during that ten-year period. As of 2012, 911 dispatchers working across Georgia earned an average annual - [Hawaii](https://www.911dispatcheredu.org/hawaii/) - According to the Attorney General for the State of Hawaii, in 2011 there were 47,340 crimes across the state, corresponding to a rate of 3443 crimes for every 100,000 residents. Although the violent index crime rate decreased by almost five percent that year, the number of index crime arrests across Hawaii increased 3.4 percent. Crime - [Indiana](https://www.911dispatcheredu.org/indiana/) - According to the state's Department of Workforce Development, 911 dispatcher jobs in Indiana are projected to grow by 11 percent by the year 2020. Their recent report indicates there will be more openings for these positions and as the state's population is projected to increase at a faster rate, demand for 911 dispatcher jobs will - [Iowa](https://www.911dispatcheredu.org/iowa/) - From flooding to tornadoes and wildfires, emergency operators in Iowa ensure help arrives anywhere in the state it’s needed. In addition to natural disasters, dispatchers also handle calls regarding criminal activity, which last year meant sending out police units to respond to the state's 8,112 violent crimes. Candidates must be able to meet challenges as - [Kansas](https://www.911dispatcheredu.org/kansas/) - Aside from the usual medical emergencies, reports of fires, and suspicious criminal activity, 911 dispatchers in Kansas help callers through extreme weather events such as flooding, tornadoes, and severe storms. Last year there were 1,150 professionals working in 911 dispatcher jobs in Kansas, and over the decade leading up to 2020 the state's Department of - [Kentucky](https://www.911dispatcheredu.org/kentucky/) - The 911 dispatcher job description in Kentucky involves actively working with callers while remaining calm in stressful situations, providing life-saving information, and keeping emergency response units well-informed of situations as they develop. Last year there were 1,460 trained professionals working in 911 dispatcher jobs in Kentucky, earning an average of $32,450. FIND SCHOOLSSponsored Content Featured - [Louisiana](https://www.911dispatcheredu.org/louisiana/) - Louisiana’s first 911 system was established in Lafayette Parish in 1979. Today, 911 dispatch centers are found in almost every parish, region or communications district in Louisiana. Some of the job titles that 911 dispatchers hold in various Louisiana-based public safety agencies include: Public Safety Communications Professional Communications Dispatcher Police Dispatcher EMS Dispatcher and Fire - [Maine](https://www.911dispatcheredu.org/maine/) - A few of Maine’s largest providers of 911 dispatcher Jobs include: Maine Emergency Services Communication Bureau – Hallowell Sagadahoc County Communications Center – Bath Lincoln County 911 Communications Center – Wiscasset Portland Police Department Emergency Communications – Portland City of Biddeford Police Department Emergency Communications Division – Biddeford FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) - [Maryland](https://www.911dispatcheredu.org/maryland/) - The Maryland Emergency Number Association (MENA), a non-profit organization that is not a government agency but works closely with government and law enforcement agencies throughout the state, has compiled statistics on the usage of the 911 system in the state. According to its information, in 2012 there were: FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) - [Massachusetts](https://www.911dispatcheredu.org/massachusetts/) - In 2009, the National Highway Traffic Safety Administration’s Office of Emergency Services awarded Massachusetts with a grant of more than one million dollars. This grant is intended to help the state upgrade its 911 emergency network to an IP (Internet Protocol) system. It will distribute updated map information loaded onto 911 customer equipment at 911 - [Michigan](https://www.911dispatcheredu.org/michigan/) - According to the Michigan State 911 Committee, there are 166 Public Safety Answering Points (PSAPs) across the state: 83 PSAPs are at the city/municipal level 66 at the county level Five at the multi-county level Four are at the university level Three are at the state level FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern - [Rhode Island](https://www.911dispatcheredu.org/rhode-island/) - As of 2013, Rhode Island is one of just two states that provide enhanced 911 services statewide. It was also the first state to do so. According to the State of Rhode Island E-9-1-1 Uniform Emergency Telephone System 2012 Call Volume Report, in 2012 533,768 incoming calls to 911 dispatchers were logged Rhode Island. The - [South Carolina](https://www.911dispatcheredu.org/south-carolina/) - As of May 2012, 3.1 percent of South Carolina’s workforce, or 1460 residents, were employed as police, fire or ambulance dispatchers, otherwise known as 911 dispatchers. They earned an average yearly salary of $31,170. Those working in certain areas of South Carolina earned higher-than average salaries: FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New - [Connecticut Salary](https://www.911dispatcheredu.org/connecticut/connecticut-salary/) - According to the Connecticut Department of Labor, the number of jobs for emergency dispatchers is projected to grow by 6.5 percent between 2016 and 2026. That growth coupled with normal turnover will open up 120 jobs a year with a median annual wage of $55,470 ($26.67/hr) according to 2018 Bureau of Labor Statistics data. FIND - [Delaware Salary](https://www.911dispatcheredu.org/delaware/delaware-salary/) - The Delaware Office of Occupational and Labor Market Information projects a 4.2 percent increase in 911 operator positions by 2026, resulting in about 20 openings statewide each year. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal Justice - Police Administrations & Operations, and - [Georgia Salary](https://www.911dispatcheredu.org/georgia/georgia-salary/) - Georgia’s Department of Labor predicts a better than average 11.5 percent growth rate for 911 dispatching jobs over the decade between 2016 and 2026. Through a combination of new positions and turnover, that will result in about 360 new openings each year across the state. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire - [Hawaii Salary](https://www.911dispatcheredu.org/hawaii/hawaii-salary/) - According to Hawaii’s Workforce Infonet, there will be around 220 dispatch positions throughout the state by 2026. Although that represents a 10 percent increase, which is greater than the national average for dispatch positions, it only means around 20 job openings each year… both from new positions created and churn within existing slots. FIND SCHOOLSSponsored - [Iowa Salary](https://www.911dispatcheredu.org/iowa/iowa-salary/) - The map on any dispatch center’s wall in Iowa shows a nearly perfect grid of counties and roads… a dispatcher’s dream for describing locations and determining addresses. But the distances that need to be covered when responding to emergencies in this largely rural state requires some serious expertise for 911 operators who may need to - [Indiana Salary](https://www.911dispatcheredu.org/indiana/indiana-salary/) - Indiana’s Department of Workforce Development projects a robust 9.1 percent growth rate for dispatcher positions between 2016 and 2026, a rate that should result in around 210 openings a year through a combination of newly created posts and turnover. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal - [Kansas Salary](https://www.911dispatcheredu.org/kansas/kansas-salary/) - The Kansas 911 Act was just revised in 2019, helping recalibrate state support for GIS system implementation and funding to bring next generation 911 service into play for dispatchers statewide. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal Justice - Police Administrations & - [Kentucky Salary](https://www.911dispatcheredu.org/kentucky/kentucky-salary/) - According to the Kentucky Center for Statistics, the state is right in line with national growth numbers with a predicted 8.3 percent increase expected between 2016 and 2026. That amounts to around 160 new openings a year, including both new positions and turnover at existing jobs. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New - [Louisiana Salary](https://www.911dispatcheredu.org/louisiana/louisiana-salary/) - According to the Louisiana Workforce Commission, 911 operator jobs should increase slightly faster than the national rate over the decade between 2016 and 2026, with a job growth rate of about 8.9 percent. That translates into 160 openings per year, a combination of both new positions being created and turnover in existing jobs. FIND SCHOOLSSponsored - [Massachusetts Salary](https://www.911dispatcheredu.org/massachusetts/massachusetts-salary/) - The Massachusetts Department of Unemployment Assistance expects around 240 openings for 911 operators to become available annually between 2016 and 2026, the result of turnover and a 5.6 percent growth rate. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal Justice - Police Administrations - [Maryland Salary](https://www.911dispatcheredu.org/maryland/maryland-salary/) - The Maryland Department of Labor, Licensing, and Regulation expects to see about 120 openings every year for 911 operators between 2016 and 2026 as a result of normal turnover in existing jobs. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal Justice - Police - [Maine Salary](https://www.911dispatcheredu.org/maine/maine-salary/) - Maine’s Center for Workforce Research and Information indicates that only 70 openings a year will come up for dispatchers between 2016 and 2026, the result of a 2.8 percent growth rate in the profession and relatively low turnover. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, - [Michigan Salary](https://www.911dispatcheredu.org/michigan/michigan-salary/) - The 9.2 percent growth rate the Michigan Bureau of Labor Market Information and Strategic Initiatives expects for 911 operator jobs between 2016 and 2026 is a full percentage point above the national forecast. Between the new positions being created and turnover in existing jobs, 240 openings a year throughout the state. FIND SCHOOLSSponsored Content Featured - [Mississippi Salary](https://www.911dispatcheredu.org/mississippi/mississippi-salary/) - The Mississippi Department of Employment Security expects only about a 4.7 percent bump in dispatcher positions between 2016 and 2026, for a total of 140 openings a year, coming from both new job creation and turnover in existing positions. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal - [Minnesota Salary](https://www.911dispatcheredu.org/minnesota/minnesota-salary/) - Minnesota’s Department of Employment and Economic Development expects an 8.1 percent growth rate in dispatcher positions across the state between 2016 and 2026. That’s right in line with the national average and will open up 140 positions a year, through a combination of new jobs and attrition. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern - [Missouri Salary](https://www.911dispatcheredu.org/missouri/missouri-salary/) - With a population of nearly 29 million and home to one of the fastest-growing counties in the U.S. (Dallas County), it’s easy to see why Texas is a hot spot for 911 operator jobs. And stats from the Texas Workforce Commission confirm this. In 2016, there were 7,650 dispatchers working in Texas; by 2026, this - [Montana Salary](https://www.911dispatcheredu.org/montana/montana-salary/) - The Montana Department of Labor and Industry foresees around 50 dispatcher jobs opening up annually between 2016 and 2026, the result of natural attrition in the field and an 8.5 percent growth rate. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal Justice - - [New Hampshire Salary](https://www.911dispatcheredu.org/new-hampshire/new-hampshire-salary/) - It’s one of the safest states in the nation, and certainly one of the smallest, but that doesn’t mean 911 operators aren’t needed or valued here. For example, with a senior population of more than 121,000 (over 60), 911 operators are needed to ensure that emergency services, including ambulance services, are dispatched in a quick - [Nevada Salary](https://www.911dispatcheredu.org/nevada/nevada-salary/) - 911 operators are the first point of contact between citizens and first responders, and their value can’t be overemphasized, particularly in a state like Nevada that’s home to a major tourist destination. FBI data from 2018 revealed 5,129 instances of violent crime in Las Vegas – an increase of 223 from 2017. FIND SCHOOLSSponsored Content - [Nebraska Salary](https://www.911dispatcheredu.org/nebraska/nebraska-salary/) - Nebraska’s Office of Labor Market Information expects an 8.2 percent growth rate for operator positions in the state over the decade between 2016 and 2026, exactly in line with the national rate. That translates into about 100 openings annually, a combination of new positions and turnover in existing jobs. FIND SCHOOLSSponsored Content Featured Programs: Sponsored - [Nashua](https://www.911dispatcheredu.org/new-hampshire/nashua/) - The Nashua Police Department has 179 sworn officers and more than 90,000 residents. Nashua continues to be one of New England’s fastest growing cities and is New Hampshire’s second largest city. Within the Nashua Police Department’s Services Bureau is the Communications Division, which includes 11 police dispatchers and 12 communications technicians. FIND SCHOOLSSponsored Content Featured - [Manchester](https://www.911dispatcheredu.org/new-hampshire/manchester/) - 911 dispatchers in Manchester work through the Manchester Police Department’s Communications Division, which is comprised of the following professionals: 5 Dispatch Supervisors 16 Dispatchers 5 Police Services Specialists 2 Information Support Specialists FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal Justice - Police - [Concord](https://www.911dispatcheredu.org/new-hampshire/concord/) - New Hampshire has one Public Safety Answering Point (PSAP), which is located in Concord and is overseen by the State’s Bureau of Emergency Communications. This New Hampshire PSAP, which receives about 2,000 calls daily, is staffed with 911 dispatchers (called telecommunications specialists), who are responsible for serving as the communications link between the public and - [Chicago](https://www.911dispatcheredu.org/illinois/chicago/) - The city of Chicago, with its recently revamped 911 call center, has the fastest response time in the world at 1.2 seconds, which effectively connects 210 police and fire facilities with a fiber optics backbone. The new Chicago Emergency Communications Center can handle 3,000 calls an hour and over 6 million calls a year. FIND - [Santa Fe](https://www.911dispatcheredu.org/new-mexico/santa-fe/) - Santa Fe County’s Regional Emergency Communications Center (RECC), which was created in 2002, is a joint effort between Santa Fe County and the City of Santa Fe. It is the responsibility of the 911 dispatchers of the RECC to receive all emergency calls and to dispatch the calls to the applicable agency. FIND SCHOOLSSponsored Content - [Dona Ana County](https://www.911dispatcheredu.org/new-mexico/dona-ana-county/) - The Mesilla Valley Regional Dispatch Authority (MVRDA) was the first consolidated dispatch center in the State of New Mexico and was formed through an agreement between Dona Ana County and the City of Las Cruces. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal - [Bernalillo](https://www.911dispatcheredu.org/new-mexico/bernalillo/) - Bernalillo County’s emergency communications operators are responsible for receiving 911 emergency calls, dispatching law enforcement, fire, rescue, support services units, and providing emergency medical and fire instructions before the arrival of emergency personnel. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal Justice - - [Las Vegas](https://www.911dispatcheredu.org/nevada/las-vegas/) - 9-1-1 Dispatch Specialists in Las Vegas are qualified, hired and receive in-service training through the Las Vegas Metropolitan Police Department (LVMPD). There is a significant need for qualified personnel to take these positions in the Las Vegas area, in part due to the following: FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University - [New York City](https://www.911dispatcheredu.org/new-york/new-york-city/) - 911 calls throughout the five boroughs of New York City—Brooklyn, Queens, Manhattan, Staten Island, and the Bronx—are handled by emergency communications call centers under the New York Police Department’s (NYPD) Office of Citywide Emergency Communications and the Department of Information, Technology, and Telecommunications. NYPDS and FDNY call takers and emergency medical dispatch personnel are called - [Nassau County](https://www.911dispatcheredu.org/new-york/nassau-county/) - Nassau County’s 911 call center, which is located in the Public Safety Center (PSC) in Westbury, serves the villages and towns of Long island. There are 38 911 operators in Nassau County’s 911 call center, which handles anywhere between 2,000 and 4,000 calls during an average day. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern - [Erie County](https://www.911dispatcheredu.org/new-york/erie-county/) - 911 emergency services in Erie County are handled by the Erie County Central Police Services Division, an Administrative Criminal Justice Agency that was formed to provide support services to all of the law enforcement and emergency services agencies in Buffalo and the surrounding Erie County area. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New - [Job Description](https://www.911dispatcheredu.org/job-description/) - The 911 dispatcher is often the unsung professional of the emergency response team. These professionals, who gather essential information from callers and dispatch the appropriate first responders to the scene, must be able to take control of situations that may chaotic, heart-wrenching, stressful, confusing, and frenzied. Featured Programs: Sponsored School(s) Southern New Hampshire University Featured - [Grand Forks County](https://www.911dispatcheredu.org/north-dakota/grand-forks-county/) - The Grand Forks Public Safety Answering Point (PSAP) Regional Dispatch serves Grand Forks County, which includes a number of cities and towns, including the City of Grand Forks. In 2012, the Regional Dispatch handled 75,913 emergency calls, an increase from 67,517 in 2011 and 64,447 in 2010. On average, 911 dispatchers in Grand Forks County - [Fargo](https://www.911dispatcheredu.org/north-dakota/fargo/) - 911 emergency communications are delivered to the citizens of Fargo, North Dakota, through the Red River Regional Dispatch Center. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal Justice - Police Administrations & Operations, and M.S. in Criminal Justice Request Info Liberty University Featured - [Bismarck](https://www.911dispatcheredu.org/north-dakota/bismarck/) - 911 emergency services in Bismarck, North Dakota, are provided by the Bismarck/Burleigh Combined Communications Center, a joint powers agreement between the City of Bismarck and Burleigh County. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal Justice - Police Administrations & Operations, and M.S. - [Indianapolis](https://www.911dispatcheredu.org/indiana/indianapolis/) - The 911 dispatch center in Marion County is run by the Marion County Sheriff’s Office Communications Division. It takes a large number of 911 dispatchers to deal with the level of emergency calls in this area, and 530 such operators worked in the Indianapolis area in 2012 according to the Bureau of Labor Statistics. FIND - [Evansville](https://www.911dispatcheredu.org/indiana/evansville/) - In Evansville, 911 calls are routed to the Evansville City/Vanderburgh County Joint Department of Central Dispatch. Approximately thirty 911 dispatchers work for this agency handling more than 200,000 calls to 911 in 2012 alone. This averaged out to about a thousand calls per day. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University - [Allen County](https://www.911dispatcheredu.org/indiana/allen-county/) - Allen County and the city of Fort Wayne have merged their 911 call centers to create the Consolidated Communications Partnership of Allen County and Fort Wayne (CCP). It receives approximately 750,000 emergency calls a year. Previously, the call centers were located adjacent to each other, but were separated by a glass wall. FIND SCHOOLSSponsored Content - [Raleigh](https://www.911dispatcheredu.org/north-carolina/raleigh/) - 911 emergency communications in the City of Raleigh, North Carolina and the greater Wake County area are handled by the Raleigh-Wake County Emergency Communications Center, more commonly referred to as the Raleigh-Wake 911. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal Justice - - [Guilford County](https://www.911dispatcheredu.org/north-carolina/guilford-county/) - The Guilford Metro 911 (also referred to as simply GM 911), is the single point of contact for all 911 emergency communications in Guilford County and City of Greensboro area. The Guilford Metro 911, which is located in Greensboro, serves as the first point of contact for individuals who need to reach emergency responders 24 - [Charlotte Mecklenburg](https://www.911dispatcheredu.org/north-carolina/charlotte-mecklenburg/) - The Police Communications Department within the Charlotte-Mecklenburg Police Department is responsible for handling all emergency communications between the public and emergency responders. The professional 911 dispatchers of the Department (also known as telecommunicators) answer more than 68,000 calls each month. Emergency communications are part of the Administrative Services Group, which includes communications, records, and crime - [Pennington County](https://www.911dispatcheredu.org/south-dakota/pennington-county/) - The Pennington County 911 Center is located on Kansas City Street in Rapid City, and is responsible for police, fire and emergency medical dispatch for 44 agencies throughout the county. As a dispatcher you will be responsible for making life-and-death decisions in many of the 368,000 phone calls the Emergency Services Communications Center receives annually. - [Minnehaha County](https://www.911dispatcheredu.org/south-dakota/minnehaha-county/) - As a 911 dispatcher in Minnehaha County you will be working in the Public Safety Building in downtown Sioux Falls on North Minnesota Avenue. As can be expected, the dispatch center is a 24-hour-a-day operation, and is divided into three eight-hour shifts. After being hired you will have approximately 21 weeks of training and be - [Brown County](https://www.911dispatcheredu.org/south-dakota/brown-county/) - As an emergency dispatcher you will serve your local community at the Brown County Communications Center (BC3), located on Market Street in Aberdeen. BC3 provides emergency dispatch services for the City of Aberdeen as well as 15 other agencies located throughout the county, a territorial area that adds up to 1,700 square miles. Working with - [San Antonio](https://www.911dispatcheredu.org/texas/san-antonio/) - As a San Antonio 911 operator you will work at the city's new Fire and Police Emergency Dispatch Center. The 40,000-square-foot facility was competed in 2012 with a price tag of over $28.077 million, and serves the city with state-of-the-art technology and high-quality professional dispatchers. This facility alone has 120 dispatchers; however, the greater San - [Houston](https://www.911dispatcheredu.org/texas/houston/) - 911 dispatchers serving Houston answer emergency calls and are responsible for dispatching the appropriate police, fire, or medical units in one of the most technologically advanced facilities of its kind in the country: the Houston Emergency Center. This new $50 million headquarters processes 9,000 emergency calls each day, a number that can easily double depending - [Dallas](https://www.911dispatcheredu.org/texas/dallas/) - As an emergency operator at the Dallas 911 Communications Center you can either work as a police dispatcher or fire and emergency medical services dispatcher. Either way you will be in an environment with experienced colleagues qualified to make life-and-death decisions. Despite the high concentration of 911 dispatcher jobs in the area, there is a - [Shelby County](https://www.911dispatcheredu.org/tennessee/shelby-county/) - 911 dispatchers in Shelby County provide emergency response to around one million residents, fielding hundreds of thousands of calls for help every year. As a dispatcher you will work closely with the Shelby County Emergency Communications District Office located on Lenox Park Boulevard in Memphis. However 911 dispatcher jobs in Shelby County are obtained through - [Nashville](https://www.911dispatcheredu.org/tennessee/nashville/) - As a 911 dispatcher at the Metro Nashville Emergency Communications Center you will be responsible for making life and death decisions regarding police, fire, and medical dispatch, while serving about one million people in an agency that answers 1.5 million calls for service annually. Meeting the requirements as set forth in the basic 911 dispatcher - [Knox County](https://www.911dispatcheredu.org/tennessee/knox-county/) - The Knox County Emergency Communications District is a state-of-the-art facility located on Bernard Avenue in Knoxville. Working as an Emergency Communications Technician, you will be responsible for dispatching fire, ambulance, and police units across the county as part of the response team for approximately 619,217 calls for service. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) - [Orleans Parish](https://www.911dispatcheredu.org/louisiana/orleans-parish/) - In New Orleans, the Orleans Parish Communications District (OPCD) has an unusual role in public safety. It was created by the state legislature in the 1980s to provide the infrastructure for the parish’s 911 system. The OPCD provides the building and equipment for complaint operators and dispatchers to take 911 calls. Other agencies provide the - [East Baton Rouge Parish](https://www.911dispatcheredu.org/louisiana/east-baton-rouge-parish/) - 911 dispatchers in East Baton Rouge Parish answer over 350,000 calls a year. In this parish, 9-1-1 Operations are part of the Communications Division. In addition to answering calls for police assistance, they provide dispatch services for 50,000 EMS ambulance calls a year. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured - [Shawnee County](https://www.911dispatcheredu.org/kansas/shawnee-county/) - In Shawnee County, 911 calls are answered and dispatched by the Shawnee County Emergency Communications Center (SCECC). Forty-five dispatchers answer about 102,000 calls a year and dispatch about 251,000 calls annually. The SCECC fields calls for the following agencies: FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal - [Sedgwick County](https://www.911dispatcheredu.org/kansas/sedgwick-county/) - Throughout Sedgwick County, the primary answering point for 911 calls is the Sedgwick County Emergency Communications center. Its 911 dispatchers process approximately 525,000 calls a year, providing service to callers from: Sedgwick County Wichita 21 suburban agencies FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. - [Polk County](https://www.911dispatcheredu.org/iowa/polk-county/) - The Polk County Sheriff’s Office offers enhanced 911 services through the Sheriff Bob E. Rice Communications Center. Its 911 dispatchers answer emergency calls and question the callers to figure out the appropriate emergency responder to send to the scene. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal - [Phoenix](https://www.911dispatcheredu.org/arizona/phoenix/) - Phoenix 9-1-1 Emergency Dispatchers are selected and hired by the city of Phoenix. Emergency dispatch agents have a challenging job, and are needed in part because of the following facts: FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal Justice - Police Administrations & - [San Diego](https://www.911dispatcheredu.org/california/san-diego/) - San Diego Police Department (SDPD) 911 operators answered more than 520,000 calls in 2010. Fire or medical related calls are immediately transferred to Fire-Rescue dispatchers who answer over 130,000 emergency calls a year. SDPD and Fire-Rescue dispatchers are both City of San Diego civil service jobs. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New - [Los Angeles](https://www.911dispatcheredu.org/california/los-angeles/) - In Los Angeles, 911 calls are answered at the Los Angeles Police Department (LAPD) Metropolitan Communications Dispatch Center by dispatchers called Police Service Representatives (PSRs). The LAPD center employs over 500 PSRs who typically answer 75-250 calls per shift. Calls are heaviest during evenings, weekends and holidays. Non-police-related emergencies are referred to the Los Angeles - [North Carolina Salary](https://www.911dispatcheredu.org/north-carolina/north-carolina-salary/) - North Carolina’s location along the East coast makes it a prime spot for vacationers but also for hurricanes, so an efficient and effective 911 system is a must. For example, according to the North Carolina 911 Board, more than 225,000 calls were made to 911 operators during Hurricane Florence (September 12-20, 2018) – an average - [North Dakota Salary](https://www.911dispatcheredu.org/north-dakota/north-dakota-salary/) - North Dakota’s oil boom has resulted in impressive population increases in many parts of the state, which has translated into an increased demand for 911 operators. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal Justice - Police Administrations & Operations, and M.S. in - [New Jersey Salary](https://www.911dispatcheredu.org/new-jersey/new-jersey-salary/) - With a steady demand for 911 operators in the coming years and 390 annual job openings, according to the New Jersey Department of Labor and Workforce Development, New Jersey’s outlook for this profession is consistent and dependable. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. - [New Mexico Salary](https://www.911dispatcheredu.org/new-mexico/new-mexico-salary/) - According to FBI statistics, New Mexico has the second highest rate of violent crime in the nation, behind only Alaska, which explains the projected increase in the number of 911 dispatchers through 2026. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal Justice - - [New York Salary](https://www.911dispatcheredu.org/new-york/new-york-salary/) - New York: It’s home to the world’s top financial center and the most densely populated city in the U.S. (8.2 million people and growing), so you can bet the 911 system in this state is just as massive. According to the New York Department of Labor, there were 4,460 operators working here in 2016; by - [Ohio Salary](https://www.911dispatcheredu.org/ohio/ohio-salary/) - Columbus, Cleveland, Cincinnati, and Akron…Ohio is home to no less than four major cities, so its 911 system—and the dispatchers who work there—must be capable of providing emergency communication services that are efficient, coordinated, and streamlined. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in - [Oklahoma Salary](https://www.911dispatcheredu.org/oklahoma/oklahoma-salary/) - Oklahoma’s largest cities continue to enjoy record population growth, prompting the need for increasing numbers of 911 operators. For example, the Oklahoma City metro area continued its seven-year streak of large population increases in 2017, gaining 11,274 residents between 2016 and 2017. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: - [Oregon Salary](https://www.911dispatcheredu.org/oregon/oregon-salary/) - Anchored by Portland, a national leader for its booming economy and job growth, Oregon is a prime location for 911 operators. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal Justice - Police Administrations & Operations, and M.S. in Criminal Justice Request Info Liberty - [Pennsylvania Salary](https://www.911dispatcheredu.org/pennsylvania/pennsylvania-salary/) - Pennsylvania is a swiftly aging state, so having a strong and efficient 911 system is vital, not only for all the state’s residents, but also for the state’s senior population, who often need the assistance of first responders for health-related emergencies. Of Pennsylvania’s 12.8 million residents, 2.9 million are age 60 and older. By 2020, - [Rhode Island Salary](https://www.911dispatcheredu.org/rhode-island/rhode-island-salary/) - The demand for 911 operators in Rhode Island in the coming years won’t be from a population increase but from an aging population instead. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal Justice - Police Administrations & Operations, and M.S. in Criminal Justice - [Washington County](https://www.911dispatcheredu.org/oregon/washington-county/) - The Washington County Consolidated Communications Agency (WCCA), which was established in 1985, provides all public safety communications (police, fire and medical assistance) for Washington County, including the cities of: FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal Justice - Police Administrations & Operations, - [Portland](https://www.911dispatcheredu.org/oregon/portland/) - Portland’s Bureau of Emergency Communications, which handles both emergency (911) and non-emergency calls for the City of Portland, received more than 441,000 calls for services in the first half of 2013 alone. The Bureau receives between 70,000 and 80,000 calls per month. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: - [Clackamas County](https://www.911dispatcheredu.org/oregon/clackamas-county/) - If you want to become a 911 operator in Clackamas County, you must complete a number of steps: FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal Justice - Police Administrations & Operations, and M.S. in Criminal Justice Request Info Liberty University Featured Program: - [Philadelphia](https://www.911dispatcheredu.org/pennsylvania/philadelphia/) - The 911 emergency dispatchers in Philadelphia, Pennsylvania, serve more than 1.5 million residents who make Philadelphia the six most populous city in the United States. Police dispatching services are provided by 911 dispatchers through the Philadelphia Police Department, and 911 operators through the Philadelphia Fire Department provide both fire and medic dispatching services. FIND SCHOOLSSponsored - [Montgomery County](https://www.911dispatcheredu.org/pennsylvania/montgomery-county/) - Montgomery County’s Emergency Communications Department (part of the Department of Public Safety) is responsible for the County’s Enhanced 911 system, which provides dispatch services for police, fire and emergency medical services (EMS) through 911 answering points, radio communications, and computer-aided dispatch. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. - [Allegheny County](https://www.911dispatcheredu.org/pennsylvania/allegheny-county/) - 911 emergency services in Allegheny County, which is home to Pittsburgh, the second largest city in Pennsylvania, are provided by the 911 Communications Center. The Allegheny 911 Communications Center, which handles calls for police, fire and EMS agencies, is staffed with 251 public safety telecommunicators, who handled more than 1.3 million in emergency and non-emergency - [San Jose](https://www.911dispatcheredu.org/california/san-jose/) - San Jose, the third largest city in California, is known as the “Capital of Silicon Valley.” San Jose has 9-1-1 dispatchers that serve the police (SJPD) and the fire department (SJFD) communication centers independently. Police dispatchers initially answer 9-1-1 calls and immediately transfer all fire or medical related problems to the SJFD. FIND SCHOOLSSponsored Content - [San Francisco](https://www.911dispatcheredu.org/california/san-francisco/) - Public Safety Dispatchers at the City and County Department of Emergency Management are the very first responders to 9-1-1 calls in San Francisco. California. These highly trained operators evaluate the nature and severity of the problem, determine the type of response needed, and dispatch police, fire and/or ambulance units to the scene of the crime, - [Long Beach](https://www.911dispatcheredu.org/california/long-beach/) - Long Beach 911 operators work for either the police or the fire department. The Long Beach Police Department (LBPD) Communications Center is the answering point for all 9-1-1 calls. LBPD operators answer approximately 600,000 calls a year. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. - [Hamilton County](https://www.911dispatcheredu.org/ohio/hamilton-county/) - 911 emergency communications services in Hamilton County (which includes the City of Cincinnati) are provided by the Hamilton County Department of Communications – 911 Communications. In 2012 alone, 911 dispatchers in Hamilton County answered 688,817 calls. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in - [Franklin County](https://www.911dispatcheredu.org/ohio/franklin-county/) - The Franklin County Sheriff’s Office Communications Center answers both non-emergency and emergency calls for Franklin County, Ohio, which is home to Ohio’s largest city, Columbus. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal Justice - Police Administrations & Operations, and M.S. in Criminal - [Cuyahoga County](https://www.911dispatcheredu.org/ohio/cuyahoga-county/) - 911 emergency communications services in Cuyahoga County, Ohio, are provided by the Cuyahoga Emergency Communications System (CECOMS), within the Department of Public Safety and Justice Services. CECOMS coordinates with communications with police and fire departments and other healthcare agencies and also coordinates cellular and wireless calls and establish and coordinate ambulance-to-hospital communications. FIND SCHOOLSSponsored Content - [Spokane County](https://www.911dispatcheredu.org/washington/spokane-county/) - As a call receiver with the Spokane County Emergency Communications Center (ECC) you will earn a minimum entry-level salary of $33,786 annually. As part of a team that handles approximately 733 calls for assistance each day, you’ll be responsible for discerning which type of emergency service is needed – police, fire or medical. FIND SCHOOLSSponsored - [Seattle](https://www.911dispatcheredu.org/washington/seattle/) - Responding to over 2,000 calls for assistance every day, the Seattle Police Department's emergency dispatchers respond to anyone in the city who needs police, fire fighter, or emergency medical assistance. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal Justice - Police Administrations & - [Norman](https://www.911dispatcheredu.org/oklahoma/norman/) - The Communications Division of the Norman Police Department provides emergency services to both internal and external customers, including public safety agencies, non-public safety agencies, and the general public. The Communications Division provides services to the following agencies: FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. - [Tulsa](https://www.911dispatcheredu.org/oklahoma/tulsa/) - 911 emergency communications for citizens of Tulsa, Oklahoma, are provided by Tulsa’s 911 Center, a division of the City of Tulsa’s Public Safety Communications department. This call center, which provides both emergency and non-emergency communications services, represents not only the fire and police departments of Tulsa, but the following agencies, as well: FIND SCHOOLSSponsored Content - [Oklahoma City](https://www.911dispatcheredu.org/oklahoma/oklahoma-city/) - The Oklahoma City Police Department is responsible for operating the City’s Emergency Management and 911 programs. The Oklahoma City Police Department covers more than 2,500 police reporting districts. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal Justice - Police Administrations & Operations, and - [Newark](https://www.911dispatcheredu.org/new-jersey/newark/) - 911 dispatching services in Newark, New Jersey, are provided by the City of Newark Public Safety Answering Point (PSAP). The major City of Newark, which is the largest city in New Jersey and one of the nation’s largest hubs for air traffic, shipping, and rail service, is home to more than 277,000 people. FIND SCHOOLSSponsored - [Fort Worth](https://www.911dispatcheredu.org/texas/fort-worth/) - The Fort Worth Police Communications center is responsible for answering all 911 calls made in the city, including those regarding fire and medical emergencies. As an emergency dispatcher, you will be part of the response team providing service in response to more than one million calls made to Fort Worth Police Communications every year. FIND - [Austin](https://www.911dispatcheredu.org/texas/austin/) - As a 911 dispatcher in Austin you will work in the bustling Combined Transportation, Emergency and Communications Center located on Old Manor Road in Northeast Austin. You will take calls for medical, police, and fire emergencies and be responsible for dispatching the appropriate services. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University - [Virginia Beach](https://www.911dispatcheredu.org/virginia/virginia-beach/) - The Virginia Beach Fire Department, Police Department, and emergency medical services are dispatched through Virginia Beach Emergency Communications, also known as VB911. Working as an emergency dispatcher at VB911, you will carry a heavy responsibility- last year VB911 dispatchers responded to nearly 500,000 calls for service. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New - [Norfolk](https://www.911dispatcheredu.org/virginia/norfolk/) - As a 911 dispatcher working at the Norfolk Division of Emergency Communications you will be part of the 72-member telecommunicator team that responds to over 700,000 requests for emergency police, fire, and medical help each year. Once you are hired you will attend an 80-hour Telecommunicator Academy followed by on-the-job 911 operator training with a - [Arlington County](https://www.911dispatcheredu.org/virginia/arlington-county/) - Working in Arlington County's Emergency Communications Center (ECC), you will carry the responsibility of dispatching police, fire, and ambulance units in response to an average daily load of between 800 and 1,400 calls for help. Emergency medical and fire services respond to about 100 calls each day, with police units being dispatched to around 300 calls - [South Burlington](https://www.911dispatcheredu.org/vermont/south-burlington/) - As a public safety dispatcher working at the South Burlington Emergency Communications Center you will be responsible for obtaining vital information from callers in emergency situations, then dispatching the appropriate first-responder units in the form of police, fire, and emergency medical service providers. You will have the latest in computer dispatching technology at your disposal, - [Essex](https://www.911dispatcheredu.org/vermont/essex/) - As a 911 dispatcher in Essex, you will work as a member of the police department fielding 911 calls from people needing emergency firefighter, medical, and police assistance. Becoming a 911 dispatcher in Essex is not easy; you will first need to be chosen for the position and then complete an extensive training regimen. You - [Burlington](https://www.911dispatcheredu.org/vermont/burlington/) - As a 911 operator in Burlington – officially known as an Emergency Communications Specialist – you will be responsible for dispatching the appropriate fire, medical, and police services in response to emergency phone calls you receive at the Burlington Emergency Communications Center, located downtown at 1 North Avenue. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) - [Prince George’s County](https://www.911dispatcheredu.org/maryland/prince-georges-county/) - Nearly 200 people work for Prince George’s County Triple Accredited 9-1-1 Center. This entity is one of two agencies within the county’s Office of Homeland Security. 911 personnel have specialized functions in this call center. The three roles include: 9-1-1 call takers Fire/EMS dispatchers Law enforcement dispatchers FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern - [Montgomery County](https://www.911dispatcheredu.org/maryland/montgomery-county/) - The 9-1-1 Emergency Communications Center (ECC) of the Montgomery County, Maryland Department of Police is the largest such center in the state. 911 dispatchers at the ECC handle some 610,000 emergency calls in a given year, addressing emergencies that require police, fire, and emergency medical services. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New - [Baltimore County](https://www.911dispatcheredu.org/maryland/baltimore-county/) - Over 160 emergency dispatchers work in three shifts around the clock to help keep the citizens of Baltimore County safe. The county’s new $76 million 911 call center is located in Towson, replacing an outdated facility. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in - [Provo](https://www.911dispatcheredu.org/utah/provo/) - Working as a 911 dispatcher with the Provo Police Department, you will be responsible for monitoring multiple telephone lines, radio channels, and computers while dispatching emergency services as needed, including police, medical, and fire. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal Justice - [Penobscot County](https://www.911dispatcheredu.org/maine/penobscot-county/) - This is a step-by-step guide on how to join the highly trained professionals of the Penobscot Regional Communications Center and become a 911 dispatcher in Penobscot County: FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal Justice - Police Administrations & Operations, and M.S. - [Jefferson Parish](https://www.911dispatcheredu.org/louisiana/jefferson-parish/) - Hurricane Katrina caused major damage to emergency communications in Jefferson Parish. While the system remained functional, channels for the sheriff’s office and the 911 center were reduced from thirty to just four, with both wind and flooding causing major damage to the system. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured - [Davenport](https://www.911dispatcheredu.org/iowa/davenport/) - The Scott Emergency Communication Center (SECC) is located in Davenport, Iowa. While a number of cities in Scott County previously had their own 911 dispatch centers, they were consolidated into one center starting in 2008. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal - [Cedar Rapids](https://www.911dispatcheredu.org/iowa/cedar-rapids/) - The 911 Call Center in Cedar Rapids handles police, fire, and emergency medical calls—both for emergencies and other matters. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal Justice - Police Administrations & Operations, and M.S. in Criminal Justice Request Info Liberty University Featured - [South Carolina Salary](https://www.911dispatcheredu.org/south-carolina/south-carolina-salary/) - An influx of new residents translates into excellent job opportunities for 911 operators in South Carolina. Since 2010, the state added 458,746 residents. And between July 2017 and July 2018, the Palmetto State grew by another 62,908 residents, raising the state population to about 5 million. What’s even more impressive is that the majority of - [South Dakota Salary](https://www.911dispatcheredu.org/south-dakota/south-dakota-salary/) - South Dakota’s booming population makes it a prime destination for 911 operators looking for exciting professional opportunities. After all, an increasing population results in an increasing number of calls into the state’s 911 system, which in turn increases the demand for 911 dispatchers. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured - [Tennessee Salary](https://www.911dispatcheredu.org/tennessee/tennessee-salary/) - Professional opportunities for 911 operators are abundant in Tennessee, thanks to a growing population. Tennessee has experienced a 5.8 increase in its population since 2010, making it one of the top 20 states in the U.S. for population growth. During this period, the state added nearly 370,000 residents. In 2017 alone, the population of the - [Texas Salary](https://www.911dispatcheredu.org/texas/texas-salary/) - Statistics released by the Texas Workforce Commission indicate an average 911 operator salary in Texas of $33,007. The entry-level salary averages around $24,254, while the experienced level salary averages $37,384. The Texas Workforce Commission further expands on this information by identifying the average salaries of 911 operators in some of the largest and most populous - [Utah Salary](https://www.911dispatcheredu.org/utah/utah-salary/) - Utah’s economy is strong—one of the fastest growing in the nation, in fact, bringing people flooding into the Salt Lake City and surrounding areas and increasing the population density markedly in recent years. So it only makes sense that professional opportunities for 911 operators are increasing in kind. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) - [Aurora](https://www.911dispatcheredu.org/illinois/aurora/) - In 2011, 911 dispatchers with the Aurora Police Department handled more than 98,000 emergency calls. Between five and seven such professionals are on duty around the clock dispatching requests for police, fire, and ambulance services. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal - [Milwaukee](https://www.911dispatcheredu.org/wisconsin/milwaukee/) - Milwaukee dispatchers provide a vital link between those calling for emergency help in the city and Milwaukee's first responders. Last year there were 340 emergency operators working in the Milwaukee-Waukesha-West Allis area earning an average salary of $43,500 annually. As a 911 dispatcher you will have your choice of working with the police department where - [Dane County](https://www.911dispatcheredu.org/wisconsin/dane-county/) - The Dane County Department of Public Safety Communications serves more than 80 emergency first-responder agencies in the county including police, fire, and ambulance services, while processing over 600,000 calls annually, the majority of which originate in the Madison area. In 2012, emergency dispatchers in the county, officially known as Communicators, earned an average salary of - [Brown County](https://www.911dispatcheredu.org/wisconsin/brown-county/) - As an emergency dispatcher working in the Brown County Public Safety Communications Department at 3028 Curry Lane, lives will rest in your hands as you field 911 calls from the public and dispatch the appropriate fire, police, and ambulance services to the residents of Green Bay and beyond. Last year in Brown County significant statistics - [Wood County](https://www.911dispatcheredu.org/west-virginia/wood-county/) - Working as a 911 operator in the fast-paced environment of the Central Telecommunications Center (CTC) of Wood County you will be responsible for saving lives by dispatching the appropriate police, fire, and ambulance services as needed by callers throughout Wood and Wirt counties. You will work alongside eight supervisors and 17 fellow dispatchers to provide - [Kanawha County](https://www.911dispatcheredu.org/west-virginia/kanawha-county/) - Metro 911 of Kanawha County provides emergency medical, fire, and police dispatch services to the citizens of Charleston and throughout the county’s non-metro areas. As a 911 dispatcher you will work alongside 88 full and part-time employees earning a starting base salary of $22,500, which increases to $29,300 after two years. FIND SCHOOLSSponsored Content Featured - [Cabell County](https://www.911dispatcheredu.org/west-virginia/cabell-county/) - Entrusted with the position of Communicator at the Cabell County 911 Center, you will be responsible for using your natural and acquired skills to calmly solicit actionable intelligence from callers and dispatch the appropriate police, ambulance, and/or fire units. In 2013 the center added Emergency Medical Dispatching to the list of services it provides, and - [Colorado Springs](https://www.911dispatcheredu.org/colorado/colorado-springs/) - All 911 calls in Colorado Springs are processed through the Colorado Springs Public Safety Communications Center. 911 operators who dispatch first responder units from both the Colorado Springs Police Department (CSPD) and the Colorado Springs Fire Department (CSFD) answer both emergency and non-emergency calls. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University - [Denver](https://www.911dispatcheredu.org/colorado/denver/) - All 911 calls in the city of Denver are directed to the Department of Public Safety’s Communications Center which is staffed by highly trained dispatchers who relay critical information from callers to police, fire or medical first responders. The 911 operations headquarters house 911 operators, 911 dispatchers, fire dispatchers and health paramedic dispatchers. All 911 - [Jacksonville](https://www.911dispatcheredu.org/arkansas/jacksonville/) - In Jacksonville 9-1-1 emergency dispatchers work in an 1800 square foot state of the art facility. They are employed directly by the city of Jacksonville and service all EMS services in the area, including police, fire and ambulance. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, - [Salt Lake County](https://www.911dispatcheredu.org/utah/salt-lake-county/) - The Salt Lake area is served by separate emergency dispatch centers, at the municipal and county level. At the county level, the Salt Lake Valley Emergency Communications Center employs 911 dispatchers as a Public Safety Communications Officer. Here you would be responsible for answering calls for emergency assistance by dispatching the appropriate police, fire, and - [Pierce County](https://www.911dispatcheredu.org/washington/pierce-county/) - South Sound 911 is the agency responsible for providing emergency dispatching services to many areas in Pierce County including the cities of Tacoma, Lakewood, and Fife. Working at South Sound 911, you will act as the link between the public and emergency services, dispatching police, fire, and ambulance units as needed. FIND SCHOOLSSponsored Content Featured - [Oakland County](https://www.911dispatcheredu.org/michigan/oakland-county/) - The Oakland County Sheriff’s Communications Bureau is one of the largest 911 centers in Michigan that dispatches police and fire calls. Forty 911 dispatchers work at this center and dispatch the following agencies’ calls: Oakland County Sheriff’s Office Five law enforcement agencies Twelve fire departments Oakland County Animal Control (after hours) FIND SCHOOLSSponsored Content Featured - [Lexington](https://www.911dispatcheredu.org/kentucky/lexington/) - Over 202,000 calls were made to 911 dispatchers in Lexington in 2012, and more than 96% of these calls were answered in 10 seconds or less. The 911 dispatchers in Lexington, Kentucky have something to be proud of, as this exceeds the national standard for the response time on emergency calls. FIND SCHOOLSSponsored Content Featured - [Jefferson County](https://www.911dispatcheredu.org/kentucky/jefferson-county/) - Recently, 911 services from various agencies in Jefferson County and Louisville were merged into one agency: the MetroSafe Communications Center. 911 dispatchers in Jefferson County are trained to handle calls for all manner of emergency, whether callers require EMS, police, and fire service. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured - [Wyoming Salary](https://www.911dispatcheredu.org/wyoming/wyoming-salary/) - An uptick in mining and gas extraction in Wyoming is bringing thousands of people to the state, including nearly 3,000 in the last quarter of 2018 alone. This is expected to add considerably to this state’s population in the coming years. That’s good news for 911 operators in the state, whose professional opportunities are often - [West Virginia Salary](https://www.911dispatcheredu.org/west-virginia/west-virginia-salary/) - The demand for 911 operators in West Virginia continues to increase due, in large part, to the state’s growing drug problem. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal Justice - Police Administrations & Operations, and M.S. in Criminal Justice Request Info Liberty - [Wisconsin Salary](https://www.911dispatcheredu.org/wisconsin/wisconsin-salary/) - Wisconsin’s population continues to grow, along with its number of 911 operators. In 2018, the population of this Midwestern state was 5.8 million, an increase of 2.7% since 2010. Much of the state’s growth is due to an influx of new residents to the Madison area. In fact, between 2010 and 2018, the population of - [Washington Salary](https://www.911dispatcheredu.org/washington/washington-salary/) - Washington State continues to be a national leader, both for its population growth and for its economy. In just one year (2017-2018), the population in Washington increased by 83,600, with the greater Seattle area absorbing most of this growth. Since 2010, the population here has grown by 703,000 residents. Population growth and greater density is - [Virginia Salary](https://www.911dispatcheredu.org/virginia/virginia-salary/) - Often times, the best way to determine demand for 911 operators is by looking at the state’s population growth. And in Virginia, the demand for dispatchers in the coming years looks very promising. Much of the state has seen population increases between 2010-2018, including Loudoun County (Northern Virginia), whose population grew by 30 percent during - [Vermont Salary](https://www.911dispatcheredu.org/vermont/vermont-salary/) - Vermont is an aging state – one of the oldest in the nation, in fact. In 2018, nearly 20% of the population here was over age 65 . While Vermont’s population has remained largely unchanged in recent years, its aging population will continue to require the services of 911 dispatchers, largely due to health-related emergencies. - [New Haven](https://www.911dispatcheredu.org/connecticut/new-haven/) - All 911 calls within the city of New Haven, Connecticut are answered at the City Public Safety Communications Office, which has a mission to facilitate communications between residents and fire, police or ambulance responses units in the most efficient manner. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in - [Bridgeport](https://www.911dispatcheredu.org/connecticut/bridgeport/) - All 911 calls in Bridgeport, Connecticut are answered quickly and processed efficiently by dispatchers at the state-of-the-arts Bridgeport Public Communications Center. However, that was not always the case. Prior to 2010, all 911 calls were directed to the state police who only handled incidents on state roadways. Precious time was lost as all other calls - [Billings](https://www.911dispatcheredu.org/montana/billings/) - The city of Billings has a policy of continuous open-applications for 911 operators in case there is ever a vacancy that needs to be filled quickly. Emergency dispatchers and call takers in Montana's largest metro area play a key role in keeping residents safe. The Billings Police Department 2018 Annual Report shows: More than 660 - [Aurora](https://www.911dispatcheredu.org/colorado/aurora/) - All 911 calls in Aurora, Colorado are the responsibility of the Public Safety Communications Department which was created in 2004 by combining communications centers of both the Aurora Police Department (APD) and the Aurora Fire Department (AFD). The new consolidated dispatch center for police, fire and ambulance employs a manager, an administrative specialist, eight supervisors - [Laramie County](https://www.911dispatcheredu.org/wyoming/laramie-county/) - Working at the Laramie County Combined Communications Center as a 911 dispatcher, you will be based out of Cheyenne and responsible for providing emergency police, fire, and medical dispatch to the entire county. Last year there were 70 dispatchers working in Cheyenne, earning an average salary of $39,360. Along with your teammates you will mount - [Casper](https://www.911dispatcheredu.org/wyoming/casper/) - The Casper Public Safety Communications Center (PSCC) provides emergency dispatch coverage to approximately 73,129 people spread over a distance of 5,376 square miles; the entire population and area of Natrona County. As a 911 operator at the PSCC, you will be part of a team that includes 19 full-time and five part-time dispatchers who provide - [Albany County](https://www.911dispatcheredu.org/wyoming/albany-county/) - The Laramie / Albany County Records and Communications (LARC) Dispatch Center is the only one of its kind, serving 12 different first-responder agencies. The majority of emergency calls made by the Albany County public are dispatched to the following agencies, shown here with their average annual call load: Laramie Police Department: 55,000 Albany County Sheriff's - [Worcester](https://www.911dispatcheredu.org/massachusetts/worcester/) - In Worcester, dispatchers at the Emergency Communications Center answer more than 120,000 911 calls a year. These professionals process both police and fire emergency responses and estimates that it answers a total of about half a million emergency and non-emergency calls each year. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured - [Utah County](https://www.911dispatcheredu.org/utah/utah-county/) - Working as a 911 dispatcher in Utah County, you will be responsible for monitoring multiple telephone lines, radio channels, and computers while dispatching emergency services including police, medical, and fire to residents of Orem, Provo and surrounding municipalities. Last year there were 140 professionals in this field working in the Provo-Orem area. To be a - [North Scituate](https://www.911dispatcheredu.org/rhode-island/north-scituate/) - Rhode Island’s new state of the art E-911 Call Center is located in the Rhode Island Police State Headquarters in North Scituate. In 2012, 911 dispatchers working from this call center answered over half a million calls from residents in need of police, firefighters, or emergency medical personnel. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) - [Jacksonville](https://www.911dispatcheredu.org/florida/jacksonville/) - Last year in Jacksonville, 380 specially trained professionals handled 911 dispatches throughout the area. As an emergency operator working for one of Jacksonville's first-responder departments, you will be responsible for dispatching emergency services to incidents in a busy and sometimes stressful environment, as demonstrated by last year's statistics: 18,259 fire department-related calls 95,282 calls for - [Minneapolis](https://www.911dispatcheredu.org/minnesota/minneapolis/) - In the city of Minneapolis, 9-1-1 dispatch operators are called police-fire dispatchers. They are hired directly by the city of Minneapolis to serve the Minneapolis Police Department, Minneapolis Fire Department, Hennepin County Ambulance Dispatch and North Memorial Ambulance Dispatch. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal - [New Castle County](https://www.911dispatcheredu.org/delaware/new-castle-county/) - While several agencies in New Castle County take 911 calls, the primary 911 Communications Center operates at the county level. It is located in Wilmington and takes calls for emergencies that require police or fire assistance. Communications specialists in New Castle County work for either the Fire/Emergency Medical Services or the Police Sections of the - [Kent County](https://www.911dispatcheredu.org/delaware/kent-county/) - Of the 911 calls made in Kent County in 2011, over 97,000 were made to the county’s Division of Emergency Communications. The remaining 29% were made to the Dover Police Department. 911 dispatchers in Kent County determine what type of service is needed and then route the call to fire, police, or emergency medical service - [Richland County](https://www.911dispatcheredu.org/south-carolina/richland-county/) - The joint Columbia-Richland 9-1-1 Communications Center serves both the city of Columbia and Richland County. It uses both call takers who answer the calls to determine the nature of the emergency, and telecommunicators who dispatch the appropriate fire, police, and/or emergency medical services. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured - [Charleston County](https://www.911dispatcheredu.org/south-carolina/charleston-county/) - The Charleston County Consolidated 9-1-1 Center has achieved recognition for excellence with accreditation from the International Academies of Emergency Dispatch. 911 dispatchers at this center answer emergency calls for police, fire, and medical services, handling more than 221,000 calls from the residents of Charleston, North Charleston, and Lincolnville, among other cities. FIND SCHOOLSSponsored Content Featured - [Kenton County](https://www.911dispatcheredu.org/kentucky/kenton-county/) - In Kenton County, 911 calls are processed through the Kenton County Emergency Communications Center (KCECC). This agency processes calls from almost all of the cities and unincorporated areas within the county, including Covington and Independence. The exceptions are Elsmere, Crescent Springs, and Erlanger. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured - [Grand Rapids](https://www.911dispatcheredu.org/michigan/grand-rapids/) - 911 dispatch services in Grand Rapids operate under the auspices of the Grand Rapids Police Department. 911 operators in this department answer more than 143,000 911 calls for fire, police, and medical services each year. In addition to dispatching for Grand Rapids agencies, the call center dispatches medical and fire services for five surrounding fire - [Sanford](https://www.911dispatcheredu.org/maine/sanford/) - The Sanford Regional Communications Center answers 911 calls for 18 other cities and towns in York County. In 2008, this center took over dispatching duties for the York County Emergency Management agency and the Sheriff’s Department. 911 dispatchers in this call center processed over 26,700 emergency 911 calls in 2012. FIND SCHOOLSSponsored Content Featured Programs: - [Cumberland County](https://www.911dispatcheredu.org/maine/cumberland-county/) - Located in Windham, the Cumberland County Regional Communications Center (CCRCC) provides dispatching service for both emergency and non-emergency calls for many of the communities within the county, including Portland, Scarborough and Brunswick. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal Justice - Police - [Stamford](https://www.911dispatcheredu.org/connecticut/stamford/) - At only 30 miles from Manhattan, the coastal city of Stamford, Connecticut is part of the New York Metropolitan Area. When residents of Stamford need help, 911 calls are answered by operators at the Stamford Police Department Emergency Communications Center, a subdivision of the Department of Public Safety, Health and Welfare. These 911 operators are - [Sussex County](https://www.911dispatcheredu.org/delaware/sussex-county/) - In 2011, 87% of the 911 calls in Sussex County were handled by county dispatchers, while a small percentage of the county’s 911 calls were answered by the Rehoboth and Seaford Police Departments. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal Justice - - [Tampa](https://www.911dispatcheredu.org/florida/tampa/) - The Tampa 911 Communications Center is the central hub for all police, fire, and emergency medical service communications in the city. As a dispatcher, officially known as a Communications Technician, you will be trained in both fire/medical dispatching and police dispatching. This way you will be qualified to work in either of the two sections - [Pinellas County](https://www.911dispatcheredu.org/florida/pinellas-county/) - When looking at how to become a 911 dispatcher in Saint Petersburg-Pinellas County, you’ll first need to determine whether you want to be a police dispatcher or a fire/medical dispatcher. Police dispatchers are hired through and serve the City of Saint Petersburg, while emergency fire/medical dispatchers are employed through Pinellas County and are the first - [Orlando](https://www.911dispatcheredu.org/florida/orlando/) - Emergency dispatchers in Orlando are classed as either police or fire/medical services emergency operators. With a starting salary of around $27,500 per year, these positions have a tendency to be highly competitive, and you should prepare to make a strong bid for employment. As you learn how to become a 911 dispatcher in Orlando, you - [Miami Dade County](https://www.911dispatcheredu.org/florida/miami-dade-county/) - Home to the first and third-busiest 911 call centers in the southeastern United States, you can expect considerable responsibility when working as an emergency dispatcher in Miami-Dade County. There are seven communications centers located strategically throughout the region's 2,000-plus square mile area, known as public safety answering points (PSAP). These PSAPs provide coverage to unincorporated - [Columbus](https://www.911dispatcheredu.org/georgia/columbus/) - You will be responsible for making life and death decisions working as an emergency dispatcher in the police department's 911 Communications Center. Dispatchers with the Columbus Police Department, working as a consolidated agency with Muscogee County, act as a link between anyone dialing 911 in the county and police, fire, and emergency medical services. Entry-level - [Augusta](https://www.911dispatcheredu.org/georgia/augusta/) - Working out of the Augusta-Richmond County 911 Center as an emergency dispatcher you will act as a vital link between the public and emergency services including fire, medical, and police. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal Justice - Police Administrations & - [Atlanta](https://www.911dispatcheredu.org/georgia/atlanta/) - As a 911 dispatcher in Atlanta you will have your choice of agencies to work with. There are three tiers of emergency dispatchers who provide coverage to the City of Atlanta: Atlanta Police Department Dispatchers, responding to hundreds of thousands of calls for service annually Atlanta Fire Rescue Department Dispatchers, who last year responded to - [Nampa](https://www.911dispatcheredu.org/idaho/nampa/) - Responding to calls for help as a 911 operator working out of the Nampa Police Dispatch Center, it will be your duty to quickly ascertain the nature of emergency situations, elicit facts from callers, and send the appropriate fire, ambulance, or police units. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured - [Ada County](https://www.911dispatcheredu.org/idaho/ada-county/) - Dispatchers working at the Ada County Sheriff's Communication Center enjoy fraternal camaraderie. If you are interested in joining their distinguished ranks then you must prepare yourself to perform under stress - just as the current dispatchers do. Some of the more recent Ada County dispatcher success stories include providing life-saving instructions to: A passerby who - [Bonneville County](https://www.911dispatcheredu.org/idaho/bonneville-county/) - Serving a population of approximately 80,000 residents in an area stretching over 1,836 square miles, as an emergency dispatcher at the Idaho Falls E911 Telecommunications Center you will be on a team of dispatchers who serve as the vital link between people in distress and Bonneville County’s emergency services: FIND SCHOOLSSponsored Content Featured Programs: Sponsored - [Great Falls](https://www.911dispatcheredu.org/montana/great-falls/) - In the city of Great Falls, Montana 9-1-1 dispatchers are called emergency services dispatchers and dispatch all emergency services including police, fire, and EMS. The position is filled and managed by the city under their Communications Bureau. Great Falls has a need for competent emergency services dispatchers due, in part, to the following: FIND SCHOOLSSponsored - [Fairbanks](https://www.911dispatcheredu.org/alaska/fairbanks/) - 9-1-1 emergency dispatchers in Fairbanks are hired directly by the city of Fairbanks police department and work in the Fairbanks Emergency Communications Center. They dispatch police, fire, and EMS units. There is considerable need for emergency dispatchers in Fairbanks due in part to the following: FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire - [Birmingham](https://www.911dispatcheredu.org/alabama/birmingham/) - 9-1-1 dispatchers are called emergency dispatchers in Birmingham, Alabama. Emergency dispatchers are the first line of response for a variety of emergencies and dispatch the city’s fire, police, and EMS personnel. The need for good emergency dispatchers in Birmingham is due in part to the following: FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New - [Hawaii County](https://www.911dispatcheredu.org/hawaii/hawaii-county/) - As a 911 dispatcher in Hawaii County you will carry the responsibility of getting the right first responder units to those in need. Residents and visitors of the Big Island will depend on your expertise, either as a police dispatcher handling 911 calls for law enforcement, or as a fire dispatcher putting callers in touch - [Gulfport](https://www.911dispatcheredu.org/mississippi/gulfport/) - In the city of Gulfport, Mississippi, 911 dispatch operators are hired directly through the city of Gulfport to go to work for the Gulfport Police Department and the Gulfport Fire Department. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal Justice - Police Administrations - [Greenville County](https://www.911dispatcheredu.org/south-carolina/greenville-county/) - 911 calls in Greenville County are handled by a number of agencies. All e911 calls in the county are answered by the Greenville County’s Sheriff’s Office (GCSO) Communications Center. Their communication specialists route the calls, depending on the nature of the emergency. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: - [St. Louis](https://www.911dispatcheredu.org/missouri/st-louis/) - 911 emergency dispatchers, referred to as public safety dispatchers in St Louis, Missouri, work for the St. Louis Police Department. They dispatch all emergency personnel, whether police, fire or EMS. St. In St. Louis, public safety dispatchers are part of the system that helps make the city safer for residents in the face of a - [Springfield](https://www.911dispatcheredu.org/missouri/springfield/) - The title for 911 emergency dispatcher jobs in Springfield, Missouri is 911 telecommunicator. 911 telecommunicators dispatch police, fire, and EMS services from the city’s Emergency Communications Department. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal Justice - Police Administrations & Operations, and M.S. - [Sparks](https://www.911dispatcheredu.org/nevada/sparks/) - In Sparks, Nevada, the Sparks Police Department Communications Center is one of the main answering points for all public safety calls. This center is responsible for taking care of all 911 calls – whether for police, fire or emergency medical services. The 911 operators, also called Emergency Communications Dispatchers in Nevada, are in charge of - [Tucson](https://www.911dispatcheredu.org/arizona/tucson/) - Emergency dispatchers are referred to as public safety dispatchers in Tucson, where they dispatch fire, EMS, and police services as employees of the City of Tucson Communications Division. 911 dispatcher jobs in Tucson are directly involved in providing a solution to Tucson’s crime problem: The murder rate in Tucson is 2 times the national average - [Oahu](https://www.911dispatcheredu.org/hawaii/oahu/) - Being responsible for answering all 911 emergency calls for the entire island of Oahu is no small task, though that is exactly what the dispatch team with the Honolulu Police Department's Communications Division does 24 hours a day, seven days a week. In a recent year emergency dispatchers in Oahu answered 900,345 calls for service - [Maui](https://www.911dispatcheredu.org/hawaii/maui/) - Becoming a 911 dispatcher in Maui takes determination, training, and a natural ability to remain calm in stressful situations. As an emergency services dispatcher you will connect those who are in dire situations with the appropriate first responders: FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, - [Lamar County](https://www.911dispatcheredu.org/mississippi/lamar-county/) - The county of Lamar 911 dispatchers work directly with the county to help provide first responder services to the cities residents. They do this by directing their calls to the county’s emergency services such as fire, police and medical service departments. The main job purpose of a 911 emergency dispatch operator in Lamar, MS is - [Biloxi](https://www.911dispatcheredu.org/mississippi/biloxi/) - Within the city of Biloxi, Mississippi, 911 dispatch operators work directly for the city of Biloxi as a key component of the cities emergency services departments. These various departments include services such as the fire, police and EMT departments. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal - [Juneau](https://www.911dispatcheredu.org/alaska/juneau/) - In Juneau 9-1-1 emergency dispatchers go by the title public safety dispatcher. They are hired and managed by the Juneau Police Department, but dispatch calls for fire and EMS as well. Juneau has a need for well trained and well qualified safety dispatchers, in part due to the following: FIND SCHOOLSSponsored Content Featured Programs: Sponsored - [Anchorage](https://www.911dispatcheredu.org/alaska/anchorage/) - Anchorage fire 9-1-1 dispatch agents dispatch fire and EMS and are referred to as fire dispatchers. They are hired by the Anchorage Fire Department Communications Center, and are all members of the International Association of Fire Fighters - Local 1264 Union (IAFF). FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: - [Reno](https://www.911dispatcheredu.org/nevada/reno/) - In the city of Reno 911 emergency dispatchers are called public safety dispatchers and work in the Emergency Communications Center. They are hired and managed directly by the city of Reno and dispatch EMS, fire, and police emergency services. The city of Reno continually has a need for qualified and professional public safety dispatchers, in - [Henderson](https://www.911dispatcheredu.org/nevada/henderson/) - In the city of Henderson emergency dispatchers are called communications operators and work for the Henderson Police in the 9-1-1 Call Center. They are hired by the city of Henderson to answer and dispatch both emergency and non-emergency calls for EMS, fire, and police calls. For this reason there is always a need for highly - [Little Rock](https://www.911dispatcheredu.org/arkansas/little-rock/) - In the city of Little Rock, 911 dispatchers are hired by the city to provide residents with 911 communications, dispatching the proper personnel and providing information services. The 911 dispatchers are hired by the Office of Emergency Services and work under a supervisor who reports to the Assistant Chief of Police Administrative Bureau. FIND SCHOOLSSponsored - [Fayetteville](https://www.911dispatcheredu.org/arkansas/fayetteville/) - In the city of Fayetteville, 911 dispatchers work for the City of Fayetteville Fire and Police Departments. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal Justice - Police Administrations & Operations, and M.S. in Criminal Justice Request Info Liberty University Featured Program: Bachelor - [Columbia](https://www.911dispatcheredu.org/missouri/columbia/) - In the city of Columbia Missouri, 911 dispatch operator positions are commonly referred to as Emergency Telecommunicators. As an emergency dispatch operator, you work directly for the city of Columbia to aid their emergency services departments. These departments include police, fire and all emergency medical assistance programs such as EMTs. FIND SCHOOLSSponsored Content Featured Programs: - [St. Paul](https://www.911dispatcheredu.org/minnesota/st-paul/) - 9-1-1 emergency dispatchers in St. Paul, Minnesota are called fire dispatchers and police dispatchers, depending on which of the services they dispatch. Both are hired by the police federation and work in the Emergency Communications Center. There is a constant demand for quality emergency dispatchers in the city, in part as a result of the - [Missoula](https://www.911dispatcheredu.org/montana/missoula/) - In the city of Missoula 911 emergency operators are called emergency dispatchers. They dispatch emergency fire, police, sheriff, and EMS and work in the Missoula 9-1-1 Center. Missoula always has a need for well qualified emergency dispatchers in part due to the following: FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured - [Mesa](https://www.911dispatcheredu.org/arizona/mesa/) - Emergency dispatchers in Mesa are called public safety dispatchers and are hired directly by the city of Mesa, Arizona. They work in the Mesa Police Communications Center and dispatch police, fire, and EMS services. Mesa has a need for good public safety dispatchers as they are often the first contact the public has during or - [Sarpy County](https://www.911dispatcheredu.org/nebraska/sarpy-county/) - In Sarpy County, 911 dispatcher operators receive and process incoming calls for police, fire and EMS assistance. These professionals are responsible for receiving, prioritizing and dispatch personnel for emergency services. Dispatch operators in Sarpy County, Nebraska enter, update, and retrieve crucial information from a variety of computer systems. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) - [Lincoln](https://www.911dispatcheredu.org/nebraska/lincoln/) - Emergency dispatchers in Lincoln, Nebraska work out of the Lincoln Emergency Communications Center. They are responsible for dispatching fire, EMS, and police/sheriff in response to emergencies. The position is very demanding. For this reason authorities in Lincoln continually need qualified emergency response professionals to respond to accidents and crimes such as: FIND SCHOOLSSponsored Content Featured - [Montgomery](https://www.911dispatcheredu.org/alabama/montgomery/) - The city of Montgomery, Alabama employees 911 Dispatch operators, more commonly referred to as Emergency Communications Operators. Emergency communications operators are employed with the city, and work to provide callers with emergency services in an efficient manner. These emergency services departments include fire, police, and emergency medical assistance. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) - [Huntsville](https://www.911dispatcheredu.org/alabama/huntsville/) - In the city of Huntsville, Alabama, 911 dispatchers are more commonly referred to as public safety dispatchers. As a public safety dispatcher you are considered to be apart of a valuable team of clerical and administrative support staff working directly for the city to help dispatch emergency service teams to the appropriate locations. Emergency service - [Certification](https://www.911dispatcheredu.org/certification/) - Initial and ongoing training is an essential component of a 911 dispatcher’s career. And the most significant training often occurs within a 911 dispatcher certification program, either through the state, through a national association, or through a combination of the two. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. - [Police Dispatcher](https://www.911dispatcheredu.org/police-dispatcher/) - Police dispatchers are emergency communications professionals who are called upon to ensure the successful transmission of information from callers in distress to responding police personnel. Their work involves providing accurate and timely information to police officers and dispatching the appropriate personnel to incidents and emergencies through a two-way communications system within a city or municipal - [Fire and EMS Dispatchers](https://www.911dispatcheredu.org/fire-and-ems-dispatchers/) - Public safety is often dependent upon the expert coordination and swift movement of both fire and EMS units. Cities and municipalities generally employ Fire/EMS dispatchers, although many fire/EMS units handle more than one town or municipality, which means they may dispatch units to a number of districts. As such, the coordination of services is a - [911 Call Taker](https://www.911dispatcheredu.org/911-call-taker/) - Counties and cities that don’t have a combined 911 call center for the different types of emergency services rely on 911 call takers to initially receive the call, determine if it is an emergency, and if so, if it requires either police or EMS and fire services. Armed with basic information on the nature of - [Rochester](https://www.911dispatcheredu.org/minnesota/rochester/) - 9-1-1 dispatchers are called public safety communications dispatchers in Rochester. They dispatch law enforcement, fire, and EMS and work for the Rochester/Olmsted County Public Safety Communications Center (PSCC.) There is often a need for well-qualified and professional emergency dispatchers in Rochester, in part due to the following: Rochester has a small population but receives tens - [Omaha](https://www.911dispatcheredu.org/nebraska/omaha/) - 9-1-1 dispatchers for the city of Omaha, Nebraska are hired and managed by Douglas County. They dispatch for police, fire, and EMS and are referred to as communications dispatchers. They work for the Communications Department. The city of Omaha has a constant need for professional and reliable communications dispatchers, as they are the first line - [Scott County](https://www.911dispatcheredu.org/iowa/scott-county/) - The Scott Emergency Communication Center (SECC) is located in Davenport, Iowa. While a number of cities in Scott County previously had their own 911 dispatch centers, they were consolidated into one center starting in 2008. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal - [Cedar Rapids](https://www.911dispatcheredu.org/iowa/cedar-rapids-2/) - The 911 Call Center in Cedar Rapids handles police, fire, and emergency medical calls—both for emergencies and other matters. FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. in Criminal Justice - Police Administrations & Operations, and M.S. in Criminal Justice Request Info Liberty University Featured - [Johnson County](https://www.911dispatcheredu.org/kansas/johnson-county/) - The Johnson County Sheriff’s Office operates the dispatch center for 911 calls from Olathe, unincorporated areas of the county, and a number of other cities. Some of the other cities the Johnson County Sheriff’s Office services include: FIND SCHOOLSSponsored Content Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: A.S. in Criminal Justice, B.S. - [Boston](https://www.911dispatcheredu.org/massachusetts/boston/) - In Boston, the Fire and Police Departments share a Computer Aided Dispatch (CAD) system with the Emergency Medical Services (EMS) Dispatch Operations. Call takers from the Police Department answer most of the 911 calls that come into the department’s Emergency 9-1-1 Center. They enter the information into the CAD and route the information to the - [Terms Use](https://www.911dispatcheredu.org/terms-use/) - [Thank You](https://www.911dispatcheredu.org/thank-you/) - [Contact Form](https://www.911dispatcheredu.org/contact-form/) - [School Offers](https://www.911dispatcheredu.org/school-offers/) - Find Schools1Degree CompletedHigh School Diploma/GEDSome CollegeAssociate DegreeBachelor's DegreeMaster's DegreeDoctorate Degree2Desired DegreeDiploma/CertificateAssociate DegreeBachelor's DegreeMaster's DegreeDoctorate3Program of InterestAll Criminal Justice ProgramsCriminal JusticeCyber SecurityEmergency ManagementForensicsHomeland SecurityInternational Relations/Global AffairsLaw & ParalegalLaw EnforcementSocial Work4 GO Find Schools Degree CompletedHigh School Diploma/GEDSome CollegeAssociate DegreeBachelor's DegreeMaster's DegreeDoctorate DegreeDesired DegreeDiploma/CertificateAssociate DegreeBachelor's DegreeMaster's DegreeDoctorateProgram of InterestAll Criminal Justice ProgramsCriminal JusticeCyber SecurityEmergency ManagementForensicsHomeland SecurityInternational Relations/Global - [School Listing](https://www.911dispatcheredu.org/school-listing/) - Degrees in public safety, criminal justice, homeland security and emergency management ensure 911 dispatchers are familiar with emergency response protocols and the criminal justice system. Get more information from the schools shown here. Request information from multiple schools to find the program that’s right for you. Featured Programs: Sponsored School(s) Southern New Hampshire University Featured Program: - [eddy test page](https://www.911dispatcheredu.org/eddy-test-page/) - [School Request](https://www.911dispatcheredu.org/school-request/) - Content for this page is not used. We simply have this page to link to the school request data. //TODO: Put the call parameters here to make it easier. ## Categories - [Uncategorized](https://www.911dispatcheredu.org/category/uncategorized/) - [News and Events](https://www.911dispatcheredu.org/category/news-and-events/)